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Frequently asked questions

Change my travel dates Change the name on a ticket Use only the return part of my ticket Change or cancel my trip Enter my frequent flyer card number How long do refunds take to process What if I have not yet received my refund More questions


Our contact center is open from 9am to 8pm If you have a complaint, tell us about it For escalations, feel free to write to us at You could also reach out to us at a Musafir office near you, click here for locations