Giannoulis – Santa Marina Beach Hotel

Wonderful
Traveller Type: Traveling as Couple
  : Great choice
  : All inclusive, pnlyb1 bar open after 6.30pm woth big queues and 1 server working

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The food - both quality and range was excellent. Location right by the beach - able to sit on the terrace and look out.
  : Our room was v small. Double bed pushed against a wall. Bathroom also quite tight.

Good
Traveller Type: Traveling as Couple
  : Sea view was spectacular - we didn't get bored of it within all 5 days (get prepared for ocean sounds). Friendly and helpful staff during breakfast time and also cleaning personnel (it's nice to see happy people during your vacations =] ). Parking lot is small, but yet - we always found that last spot left for us so lets leave it as well thought.
  : Facilities are quite outdated and need renovation for this price range. Sometimes it felt like in cheap Turkey/Egypt type chaos where beach sunbeds are always reserved with someones belongings and no one's coming during all day (first three days we couldn't find any spare place and when we finally did, we saw the process of elder people early morning madness- why shouldn't they when there's no order actually in place). I asked for early breakfast box and turned out that I did that a bit too late (after 7PM). That's my bad, but at least offer your guests an apple or a banana. That would've been nice:) Breakfast itself was nice, but could've been better - it was hard to decide what to eat once again in last days of our stay. My suggestion to the place - try not to waste what's built there, because it looks like it's been a nice place not so long ago. And think about your own free Chania shuttle at least 5 times a day. That's what we enjoyed in other places nearby;)

Good
Traveller Type: Traveling as Couple
  : Staff were very friendly and helpful. Food was good. The room was cleaned every day, including changing towels and sheets. The hotel was split on 2 sides of the road, with the pools on the island side, accessed through a tunnel , but they were lovely and clean. We were also able to rent a car from the hotel, good price and great for exploring the island.
  : The room we got was extremely small, half the size of what we booked. The shower leaked and where our room was positioned, there was a machine humming instead of being able to hear the sea.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Location by the beach was fab
  : A little bit detached

Disappointing
Traveller Type: Family with Young Children
  : No entertainment. No activities. Old hotel. The all inclusive was Much too expensive .

Very Good
Traveller Type: Family with Young Children
  : - Definitely the beach was the most important highlight, the silkiest sand I have ever experienced. The waster was shallow for a long distance making it perfect for kids to play. Very low waves, so we were allowed to go to the sea all the days during our stay. - Nice swimming pools - Nice beach-bar and pool-bar both included in all-inclusive. - Abundant variety of food in the restaurant - Michael at the main bar was the nicest staff in the hotel and he's quite an asset. We really enjoyed his company during our stay.
  : - The gym old and damaged facilities made it basically unpractical. - I didn't like the concept that the very basic drinks such as a Mojito or a cappuccino were not included in the all inclusive package and one had to pay extra to have them. - The hotel is split into a part next to the beach and a part on the other side of the street. They are connected by a tunnel which goes underneath the street. The part near the beach is narrow and therefore the rooms facing the sea are close to the street from behind. The insulation is not very good, therefore you hear a lot of noise such has huge motorbikes in the middle of the night that wake you up. - The AC was not strong enough to cope with the heat of July. It would take hours until the room cool off. - The quality of the all-inclusive included house wines that we were offered at the restaurant were all terrible (rose, white and red). They should really see into offering something better. They don't need to be pricey to taste good. My tip to managers: Just use Vivino app and offer any cheap option above 4 in rating. - There were mosquito showing up as the sun was going down and one could not enjoy outdoor very much. - We expected variety of Greek edibles at the restaurant such as feta cheese and olive and olive oil and etc, but only basics were provided. In the grill section mainly pork was served which is the cheapest option in our opinion.

Fair
Traveller Type: Family with Young Children
  : Personnel - polite, helpful, trying to compensate for poor condition of the hotelThe food was not bad
  : It s shabby, it s tired, it was not renewed some considerable time. And it s definitely not 4 stars, it s 3The beach is not bad but the amount of people that bother you trying to sell you smth is a bit too much