HOTEL GUADALOPE

Very Good
Traveller Type: Solo Traveler
  : The bed could have been better.,.,

Disappointing
Traveller Type: Traveling as Couple
  : location, friendly staff
  : THE BUILDING: The building was nice its a classic older building that has nice views out to the main square. The restaurant downstairs is very nice with good prices.LOCATION: The location is fantastic for people that are in Alcaiz without a car. Its right in the center of town within walking distance to almost everything that a tourist would want.RECEPTION: Checking in was quick and easy. The receptionists were friendly and helpful. They even offered to switch us rooms with the air-conditioning problem (see below), but none of the air-conditioning worked at that point so there was not much that could be done.AIR CONDITIONING:The air conditioning did not work in the hotel during a heat wave. It was 30C in our room so we had to go to a different hotel the second night. The first night was manageable, but the second night was unbearable so we requested a refund for the second night. The hotel agreed to a partial refund.What the hotel described was that they have swamp coolers instead of traditional air conditioning and when it had been hot out for that long, the swamp coolers simply stopped working. I was not angry with them and understand that there was nothing that the hotel owners could do that night, but it should not have been my responsibility to pay for an air-conditioned room that could not be provided to me. Knowing that there was a heat wave, it was an important enough issue for us that I even sent the hot a message via Booking.com stating that we needed air conditioning and they said that there was.Im not going to fight with the hotel over the partial refund rather than the full refund for that night, but I am very disappointed that they are charging us for something that they could not provide.THE ROOM: The room was nothing special, but it was also fine for being a two-star hotel. We did not expect much given the star level.

Very Good
Traveller Type:

Good
Traveller Type: Traveling as Couple
  : Good location.No staff on reception on arrival ,had to rin doorbell & wait some time .Bar & food shut on a wednesday ! Nice room , would stay again.
  : See above .

Very Good
Traveller Type: Traveling as Couple
  : Location was excellent though not good if you had a car, we were on motorbikes so parking quite close. Rooms were colourful and quirky. We like that.
  : The facilities were a bit tired but we expected that for a 2 star hotel.