B&B Hôtel Alencon Nord

Poor
Traveller Type: Traveling as Couple
  : We arrived at 3.30pm. As is often the case at B&B hotels, Reception was not manned until the evening but there was a self check-in machine. We had booked in advance for room and breakfast, but there was a typewritten notice posted up stating that breakfast would not be available next morning before 7.30am (usually 6.30). This was not satisfactory to us because we must leave early to reach our ferry back to England. The auto check-in does not allow alterations. You pay for your stay as booked and are given your key code or else you stand outside in the wind until the staff arrive. Naturally, I paid the bill as originally booked. That evening, I went to Reception to ask if I could get a refund for the breakfast but the staff member spoke no English and my French (learned long ago as a schoolboy) was not sufficient. We left early the next morning, hungry and thoroughly annoyed by a hotel which reduced its service after the guest had booked and without notice. B&B sent me multiple emails before my arrival, including one that very day. Why did they not tell me about the change in breakfast time and give me an opportunity to amend my booking.

Pleasant
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : It was cheap
  : Terrible location, no staff present, check in was done by a machine, the outside was dirty and unpleasant area, the room was tiny, the pillows were uncomfortable

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Solo Traveler

Poor
Traveller Type: Traveling as Couple
  : Not a lot. Basic and noisy.
  : Self check in and very small. Children using it as a playground.

Wonderful
Traveller Type: Traveling as Couple
  : Weloming and helpful.Well organised. Ease of parking. Excellent breakfast. Close to Buffalo Grill.
  : Difficult to find in the Industrial Zone. Signposts would help.