Disappointing
2020-08-27
Traveller Type: Family with Young Children
: The owner seems to be very nice and friendly, she lives next to the apartment, but we could not have better contact with her because of virus. She gave us a keys to the apartment only and brought iron and new frying pan. Apartment is located in the nice location, a walking (8 min) distance from the sea and nice view from the balcony. There is a garden with some sun beds, but we did not use them during our stay, some of them looked out of order and unwashed. Lovely quiet and long Almiros Beach with lovely sunsets. Only a few people there during our stay. Almiros Beach was great, but we needed to stay as long as we could outside, because our apartment was full of ants. The office told me that I should ring them so the owner could spray the apartment. (BTW...inside on the main door it was written that if you want an extra cleaning service during your stay you have to leave the apartment for a few hours ). I called them about old frying pan and WiFi password and wrote about the parking. Yes, in the beginning I also wrote them about where exactly am I going to stay because.... There is a problem...later on on booking.com I found out that there are 2 apartments: Dalia and Amarylis Apartment. Please, check it. When I was booking Amarylis (has got lovely opinions and double bed we wanted) something strange had happened. System told me that I will be place in Dalia Apartment. Hm.....First I was thinking that maybe the house is called an Amarylis and they have different apartments, but later I found on booking that there are 2 different price apartments.I wrote to the office and yes, they explained we will get a better one with balcony and sea view. I was happy with the answer, but started a bit worried because, as you can check, this same place but a different apartment can have different opinion. Our apartment would be better without ants, blocked sink and old utensils. Owner cleaned the apartment very well and seemed very nice, but....those ants spoiled our time there.
: ANTS WERE EVERYWHERE, we couldn't even leave the food for a moment on the surfaces, because the ants were trying to get everything. This was really annoying and we did not feel comfortable about this. we bought food, but we're not able to cook much because of ants. The equipment in the kitchen was quite old, we needed to call office to replace our frying pan. Fridge was old as well, but clean and in working condition. Also... It is stated you will have an iron and TV in the room. We needed to call the office and the lovely owner brought us the iron, but TV... We could not find it anywhere. We did not need it, but why it is stated that it is in the room I have no idea. I contacted office about the parking and first I got a message that I can not park there, but when I wrote to them back that booking com says you can park around the apartment, they very quickly replied that I can park there. Overall, Olga, The owner, seems to be very lovely lady, but we did not have opportunity to talk to her much because of covid. She welcomed us from the distance, but seems very very friendly lady. The apartment was very clean indeed but ants everywhere.