Hotel Gloria

Pleasant
Traveller Type: Solo Traveler

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Ist could have included some fruit
  : The location

Very Poor
Traveller Type: Family with Young Children
  : Nothing to like. Industrial area has more amenities than the hotel.
  : Awful experience at the hotel which had initially been presented in a very different aspect from the pictures on Booking.comVery deceiving, during the booking process I had initially selected a DOUBLE ROOM with a LARGE DOUBLE BED which was given as an option.Upon arrival we were greeted by a RING doorbell and a non working reception, with a very unpleasant checking in process.After ringing the door bell multiple times I received a call from the receptionist/hotel manager to give me instructions on how to check into the room.Shortly after realising what we had signed up for and observing the room which looked nothing like the pictures shown.The room was practically a workers paradise as the entire hotel was filled with local workers who only require single beds for a nights rest.The unprofessional hotel manager/ receptionist who did not speak English was very unhelpful as I had travelled with a pregnant woman and a 1 year old infant who absolutely required a double bed for the night.We were given no other choice but 2 single beds joined together with single bed sheets.Upon starting a massive debate over this we were not given any other choice and being unable to cancel the booking as we were going to be charged the entire stay regardless.No attempt to resolve the issue and have any sympathy or understanding towards us made me very uncomfortable and frankly I was fuming the ignorance from this female individual presenting herself as a hotel manager without any customer service approach was something I do not wish upon anyone.After requesting to be provided with a double bed for the night this was denied as apparently the entire hotel was full to the brim.The other thing I requested was for a double bed sheet to be put on both single beds to make it a little bit more comfortable for my 1 year old son to sleep in between us, this was also denied by telling me there was a shortage of bed sheets there was no double sized sheets available.

Wonderful
Traveller Type: Solo Traveler

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler

Fair
Traveller Type: Traveling as Couple
  : Staff and breakfast good
  : It was in the middle of an industrial estate with no walkable ammenities.

Disappointing
Traveller Type: Traveling as Couple
  : It was clean and tidy
  : I booked a room that stayed bed as double king bed or 2 singles I got a large single bed for my partner and I.They claim thats because I listened just me as the attending, but it doesnt matter when I selected the room thats what I selected regardless of who was sleeping in it?