Smartflats Design - Antwerp Central

Very Good
Traveller Type:
  : Location
  : Cleaner

Very Good
Traveller Type: Family with Young Children
  : rooms, bath, location

Very Poor
Traveller Type: Business Traveler
  : Horrible, terrible and filthy experience!Outrageous untrustworthy bad customer service. Do not use this accommodation!Stranded in the heart of the city, I had to book another hotel in the neighborhood.Nov 2022.I arrived in the evening, fully packed.The elevator was broken. It must have been for a long time since the entrance to the elevator was blocked with a lot of trash on each floor.Went 6 floors up using the staircase. Each floor littered with large open piles of smelling trash (see photo's). I was unable to reach the apartment due to a locked door blocking passage.This door had a code I never received. (I received codes for the front door and apartment, but not for this one.) Since this is an unattended accommodation, I had to call a service number. After some time they finally answered, acknowledged the problem and would call me back for a solution. I was never contacted back! Called and mailed numerous times, but no success. Ignored completely.After a long time, left in the heart of the city with all my bags, I was eventually forced to look in the neighborhood for another hotel to stay and ended up paying a lot more!!But it gets even worse:The next day I got an email that I could cancel the booking on Booking.com.But that is a *scam*: Cancelling after the date of arrival does not work on booking.com.Plus filing a complaint with Booking.com does not work either due to a loophole in the way booking.com handles complaints:I sent a screenshot of the call log to show the failed attempts, a copy of all the mails I send during my waiting time there, plus the mail in which they agree to cancel and refund the stay. But Booking.com only acts when they get a written approval of the accommodation itself. And whenever booking.com contacts them for this, they never answer back.So Booking.com acknowledged I will probably never get refunded for the stay I never had!A good customer service would have refunded would have give a compensation.

Very Poor
Traveller Type:
  : the central location and the space
  : we have lodged a complaint for a full refund on our stay and compensation due to the fact the whole trip was ruined due to no heating or hot water during the entire stay! lack of contact and updates were a real problem and the communal areas could have been cleaner, a horrible smell in the lift wasnt great. We will await on hearing an outcome, fault has already been admitted.

Very Poor
Traveller Type:
  : I booked and got confirmation and did all the checkin form and was told I will get the passcode. I still didnt get it by 22:00 so I called and they said that the room was no longer available. I was advised I need to cancel and then they will refund me. I then need to find another place to stay

Poor
Traveller Type: Family with Young Children
  : The location was perfect for what we planned to do during the holiday, 5 minutes walk from the train station.Beds were comfy and apartment is a very good size
  : Both bathroom sink drains were either blocked or jammed shut.Shower over the bath leakedLight in the toilet was hanging from the ceilingThe oven controls were mostly broken off so couldn't be usedThe lift up to the room was very rarely working which meant using the stairs which were littered with rubbish and smelled disgusting The main door leading into the apartments has nothing to give away that it is for smartflats, is just a steel door so was confusing if we were actually in the right placeSomeone has previously thrown wet loo roll at the bathroom walls and ceiling and it is still all stuck in placeNo keys to the windows which we accidentally locked open and then couldn't shut again, with a 5 year old in the apartment and a window wide open on the 5th floor it was a cause for concern

Very Good
Traveller Type:
  : Very spacious - quiet - lovely appartment inside
  : The entrance, the hallway absolutely stunk - the stairs dirty, old furntire & baby cots blocking the stairway, lift didnt work we have luggage, luckily the apartment Inside was lovely - we had no hot water the whole stay - we did message and email but got no replies

Very Poor
Traveller Type: Traveling as Couple
  : Bed was quite comfy. But only because I brought my own pillows. And thats about it whats positive about this accommodation. The view from the balcony is nice in the evening.
  : The location is just awful. It is super crowded outside and the noise level is just awful all the time. On top of that the windows are partly broken and not able to close properly, which makes it even worse. 24/7 there is something going on outside. The neighbourhood is quite dangerous, someone got robbed right in front of the flat. The smell in the hallway is awful, water pressure in the shower is to low, dish washer was not working, the floor in the flat is nasty and super dirty, elevator is mostly not working. And also like everything the elevator is super dirty and smelly. The furniture is super cheap. The kitchen is nasty, cooking there is just awful. It is way to hot in there in the summer. All in all an experience I never wanna have again. Would not recommend staying here. Not one day.

Poor
Traveller Type: Family with Young Children
  : The apartment was very modern, clean and spacious.
  : I booked the penthouse with a big terrace. When we got there, there was no penthouse and no terrace. I checked my email confirmation, so Im sure they lied to me. Also, the internet was not working, and I kept sending messages on the chat, that was suppose to be helping. They were online and reading all the messages, but zero reply. I really needed the wifi to work. This made me really upset.