Candlewood Suites Apex Raleigh Area an IHG Hotel

Wonderful
Traveller Type: solo traveller
  : The staff was very friendly and helpful.

Pleasant
Traveller Type: family with young children
  : Location
  : Water pressure not good, detail cleanliness not good, late not staff unpleasant

Wonderful
Traveller Type: Solo Traveler
  : Friendly staff, and very clean. easy check in.
  : N/A

Good
Traveller Type: young couple
  : The location to our family was good.
  : After specifically requesting well in advance (1+ month) a handicap room with a shower for 8 nights, we arrived to find that other guests had been placed in these rooms. We were then given a room until the next day a room meeting our specified request could be given. This was most inconvenient as we could not settle into our stay for another day. We were told that this would be made up to us by removing one night stay from our bill at checkout. Upon check out we were told that this could not be done because we had booked through travel agency and also because we were not IHS members. However, I did remind the individual checking us out that they did have my credit card on file because when we checked in they needed in case we charged anything from the snack area or appliance check out. I was told the hotel manager would call me to see what could be worked out. To date, 2 days later, I have not received a call. Additionally, the kitchenette area was very dirty. The filthy skillet the front desk replaced along with a can opener that was nasty. The shelves above the sink area was also filthy and the collection of dust unbelievable. We will not stay at this Candlewood Suite location again, although staff very nice.

Pleasant
Traveller Type: solo traveller
  : Clean and friendly staff
  : I would like sheets to be changed and fresh towels daily without having to ask - like the old days when this was a standard expectation for the price paid for a room

Good
Traveller Type: young couple

Wonderful
Traveller Type: Solo Traveler
  : The staff was very friendly and helpful.

Wonderful
Traveller Type: family with young children

Good
Traveller Type: young couple
  : Staff was excellent, location was excellent, and room itself was excellent. Price was fair. Welcoming of our pets.
  : There was a burn mark on the carpet and a few stains on one wall by the window. Thinking they could be cleaned up or painted over. Also some stains on the recliner chair. I wish it had continental since the price is very comparable to other suites nearby with breakfast offered. The kitchenette was convenient though. Comfortable Dog walkability was limited.