Artmore Hotel

Very Good
Traveller Type: solo traveller
  : The staff was helpful
  : The walls weren't clean

Poor
Traveller Type: Family with Young Children
  : It was close to where we were going. The small kitchen was nice to have.
  : The moment we arrived a staff member gave us the wrong info about parking. When we came back to the hotel.we were told by a manager that she would take off our parking fee the first night for her employees mistake after going on and on about her employee should know better as she trained her in. It never was taken iff and hope it is now as the employee at check out believed me and took itboff. She was nice. The manager the first night later told us no extra sheets or blankets were available and she would work on this but noted when booking thru company's like your company often forgets to ask the hotel for these things that I asked for and was promised at booking. She said no sheets were provided for pull out bed, which was much smaller than pictured on website. Also, the lock on the door was carved out. Staff responded with blame and little intention on honoring requests. The manager even went on about how we should have looked at parking signs in the ramp her employee directed us to, like we were idiots.The carpets were so dirty, sticky in spots. I found things on the ground from previous stays. It smelled. I really want my money back from your company as you support this hotel and the price did not fit the worth.We had to stay the second night as we would have lost the money we had paid already. I had no more fsith in the mansger either.. I am asking you for a refund. I know it is an old and unique hotel, but it truly was an awful experience

Very Good
Traveller Type: Solo Traveler
  : The staff was helpful.
  : The walls in the room weren't clean

Very Poor
Traveller Type: Solo Traveler
  : Nothing at all
  : The a/c was broken so I was hot in my room not to mention the hotel inside gave me chills very creepy wasnt aware building was being torn down till AFTER CHECKING OUT!!!!!!

Very Good
Traveller Type: solo traveller
  : The staff was helpful.
  : The walls in the room weren't clean

Poor
Traveller Type:
  : Did not get a chance to like anything
  : I dont like that when making my selection the app was aware I would be a late check in. I booked around 11:50pm and arrive about a little after midnight. Only to wait 30 mins to find out the staff leave at 11pm and no one could check me in.

Poor
Traveller Type: family with young children
  : It was close to where we were going. The small kitchen was nice to have.
  : The moment we arrived a staff member gave us the wrong info about parking. When we came back to the hotel.we were told by a manager that she would take off our parking fee the first night for her employees mistake after going on and on about her employee should know better as she trained her in. It never was taken iff and hope it is now as the employee at check out believed me and took itboff. She was nice. The manager the first night later told us no extra sheets or blankets were available and she would work on this but noted when booking thru company's like your company often forgets to ask the hotel for these things that I asked for and was promised at booking. She said no sheets were provided for pull out bed, which was much smaller than pictured on website. Also, the lock on the door was carved out. Staff responded with blame and little intention on honoring requests. The manager even went on about how we should have looked at parking signs in the ramp her employee directed us to, like we were idiots.The carpets were so dirty, sticky in spots. I found things on the ground from previous stays. It smelled. I really want my money back from your company as you support this hotel and the price did not fit the worth.We had to stay the second night as we would have lost the money we had paid already. I had no more fsith in the mansger either.. I am asking you for a refund. I know it is an old and unique hotel, but it truly was an awful experience

Pleasant
Traveller Type: solo traveller
  : The room was very nice, clean and comfortable, with a nice small kitchen, but with one issue ; the pillows were awful, lumpy, hard and flat. I was was unable to get comfortable, and slept very little. I reported this to the desk the next morning and was told that new pillows would be provided. When I returned to my room that evening, they had not been replaced. The night attendant said there were no other pillows available, and couldn’t do anything about it. After a few minutes of discussion, she finally got two pillows for me from another guest room. Although not in the best of condition, they were somewhatbetter, and I was able to sleep. If this hotel is going to stay in business, this problem should be addressed.
  : New pillows and better quality coffee capsules should be prob used. See the report above. Also, the outside area needs attention; many half-dead plants, dead leaves and dirt in piles .

Very Poor
Traveller Type: Family with Young Children
  : Nothing!!!
  : On the booking.com app there isn't a area that I can find anything about a security deposit of a hundred dollars when you arrive at the hotel.. Welll this was something I didn't plan for and we ended up sleeping in our car because we already paid for the room. We even had a brother in law try to pay the deposit and they wouldn't except the payment because he wasn't there to do it in person. We stayed at the Artmore one year ago. Never stay there again. It's a rip off now.

Very Good
Traveller Type: Group Traveler
  : Location and the friendly front desk staff
  : Parking garage is a dump. Rooms do not have the best appearance and to be frank, it does not live up to being a 3-star hotel. There was a suspicious man that stayed the entire night outside the lobby by the fountain, and the aspect of hotel is less than