Extended Stay America Suites - Austin - Northwest - Research Park

Very Poor
Traveller Type: solo traveller
  : Actually nothing
  : Everything

Good
Traveller Type: solo traveller
  : Staff very polite and loveable helpful
  : The room the bed underneath wasn't clean there was two cat bows underneath it the lock on the door is broken the dishwasher don't work the couch needs cleaning on top the TV in the living room the cord is cut no connection to the cable outlet what else oh no light bulbs in the lights the side of the refrigerator is discussing the laundry door is broken off the cleanliness outside needs to be cleaned the hallways the second day I was here was a mess and some of the guests here were arguing and fighting just last night and seemed very unsafe

Very Poor
Traveller Type: family with young children
  : My reservation got canceled. No call

Fair
Traveller Type: review category business travellers

Very Poor
Traveller Type: young couple
  : The location
  : A dining table in the room with no chairs. a top sheet with a very thin blanket on the bed. Two VERY small pillows (lucky we brought our own). No chairs in the "breakfast area: dining room. No pots, pans, plates, cups, silverware, etc. in the kitchenette in the room. Missing a lightbulb in the bedroom. Shower curtain was too short, so water got all over the floor, No hair dryer and they couldn't "find" one. Ironing board but no iron.NO breakfast as advertised. Out of coffee constantly EARLY in the morning. NO ICE MACHINE!!! The management and staff obviously didn't care what anyone thinks about how they run this place, and it shows.They DO NOT CARE! This place is terrible. It doesn't have to be. It's 100% due to owner/management neglect.

Very Poor
Traveller Type: solo traveller
  : Horrible

Very Poor
Traveller Type: Group Traveler
  : Absolutely nothing. It was horrifying. It was like being in a ditch.
  : the room was absolutely filthy and disgusting. The bed had two gigantic holes in the middle where he sunk in. The couch had two gigantic holes where he couldnt even sit down. The shower was filthy. The amenities were horrible.

Poor
Traveller Type: review category business travellers
  : Nothing
  : No breakfast available, though it had to be.

Very Poor
Traveller Type: Family with Teens
  : Nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  : Filthy, only HOT water in bathtub, nonfunctional phone, Police in parking lot and hall... need more?

Very Poor
Traveller Type: family with young children