Hotel Europe

Wonderful
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : This establishment not only fails to meet the basic standards of hospitality but also seems to take a perverse pride in its ability to diminish the guest experience. With its subpar cleanliness, abysmal service, and a complete lack of courtesy or empathy, I urge potential visitors to steer clear of this hotel. It's a stark warning that high rates do not guarantee quality, and one is better off seeking accommodation that values the dignity and well-being of its guests
  : My experience at Hotel Europe, which commands an exorbitant fee of nearly 300 CHF per night, was an absolute nightmare from start to finish. The expectation of basic cleanliness and comfort was dashed upon the sight of a carpet so riddled with stains it was more akin to an abstract art piece of grime. The temperature in the room could not be regulated, and we were incredibly warm when trying to sleep. The beds were hard and not comfortable. However, the real calamity lay beyond mere aesthetics. The evening's tranquility was shattered by a raucous party in the vicinity, blaring until the early hours of 3 AM. Despite the potential claim from the hotel that such disturbances were beyond their purview, the event was, in fact, a well-known annual festivity. A simple forewarning, perhaps through an email or a room note, would have been adequate for us to arm ourselves with earplugs (or the hotel could have at provided some). Regrettably, when we sought help, we were met with nothing but condescension and rudeness from the staff, who insinuated that we should have been aware of the carnival's occurrence. It's important to note that neither of us practices Catholicism nor resides in a Catholic-dominated Swiss city, leaving us utterly clueless about the Carnival festivities. The hotel staff, however, treated us with disdain, as if it were a glaring oversight on our part not to have researched local events before our visit to this secluded Swiss village for a ski holidayan expectation both unreasonable and absurd. The zenith of our appalling experience was the staff's unprofessional conduct, I faced thinly veiled xenophobia for not being Swiss. Our legitimate grievances about the noise were met with contempt, highlighted by a remark implying that "the world doesn't revolve around you." This same disdain was echoed by a waiter who, when asked for spoons, hurled them onto our table with a level of disrespect I have never before encountered.

Wonderful
Traveller Type: Traveling as Couple
  : The staff are incredibly friendly. The tall man who works the front desk/restaurant did an amazing job of making us feel welcome. The hotel is in a great location, just a quick walk to ski rentals and the gondola up the mountain. The Spa is incredibly nice, and we liked that it requires reservations as you usually have it to yourself.
  : WiFi: We stayed in the upstairs corner room, and the WiFi did not reach the room (room 216). The hotel should invest in another router/extender for the corner rooms because that was a major downfall. Since we didn't have cellular service, we could not access the internet from within our room. I would rate the WiFi a 2/10 because of that (although it worked great in the lobby and common areas). Restaurant: We had one weird interaction with one of the restaurant waiters. He dropped money from another table on his way to the register, so we picked it up and tried to get his attention to give it back. He couldn't be bothered and acted extremely rude, refusing to give us attention. When we finally gave it back to him, he was ungrateful.

Very Good
Traveller Type: Family with Young Children
  : Breakfast was OK though would expect better bread choice, spa was really nice, room quite and clean, very convenient for a familly
  : Breakfast buffet could be improved

Very Good
Traveller Type: Traveling as Couple
  : Very central with easy check in and a good breakfast.
  : The bed was a bit soft for me.

Good
Traveller Type: Traveling as Couple

Very Good
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Very Good
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