Caramell Premium Resort Superior

Very Good
Traveller Type: Traveling as Couple
  : Sauna world and food was very nice
  : I recently purchased this wellness holiday as a birthday present for my 20-year-old nephew and his girlfriend. It was a first time that they had stayed in a hotel as grown ups. On arrival the receptionists were confused when they required assistance with the (paid!) parking, and seemed unable to explain where to park. After a nice spa-afternoon they went for dinner, one hour before the restaurant was expected to close (according to the website). They were the only guests in the restaurant and the waiting staff were clearly frustrated that they had to serve them, rather than finish early. There were about 10 staff present in all and they made loud comments, complaining about to each other, such that my family could hear. Nobody served them drinks, despite all of them standing around with nothing to do. My nephew had to stand up after 10-15 minutes at the bar and asked for drinks, which obviously cost extra money. This is not the way to make guests feel special. When my nephew asked for a serving spoon the bald waiter guy with glasses just pointed in the direction of the cutlery without saying a word. After hearing the story, I had to say that I have never experienced such rude and unprofessional behaviour in any hotel or restaurant in any part of the world. This hotel staff managed to ruin my nephew's birthday. I found it outrageous, especially given the premium price. There are two types of luxury hotel; genuinely classy with nothing to prove and pride in making the guests feel that they belong or mediocre places trying to show off by belittling guests. The Caramell is the latter, trying to be something it is not. The staff would benefit from some training in a real luxury hotel. The shy 20-year-old guests with generous friends and relatives are the regular guests of the future and should be treated with the same attention as an old guest returning,or the fiftieth time. dr. Judit Kzdi (Budapest, HUNGARY)

Poor
Traveller Type: Solo Traveler

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type:
  : Good and bad The Good: This hotel bills itself as a 4-star hotel. Half board with excellent cuisine. Great thermal pool. Nice swimming pool with interesting architecture. At first glance, a 4-star hotel with everything that goes with it and with above-standard client care.
  : The bad: The problem is, he doesn't have it. From the attached photos you can see the untidy room I received. Spider webs in the windows, a chair full of dog hair that will stain your clothes, an uncleaned floor, mold in the shower. All the equipment has seen good and prosperous years (including the wallpaper that is falling off the walls). The attitude of the hotel management is good. They offered to clean the room immediately, after the arrival of the management, to move to better rooms. They also tried to compensate for the bad impression with additional attention (free massages, drinks at the company's expense). But that wasn't all. The great kitchen was spoiled by the desserts, which were too cold and so practically tasteless. (I had to ask for them to be heated). I have mixed feelings about the hotel. With a little more preventive effort from the management, it could match the price that is requested. According to my experience, the hotel deserves one or two stars less.

Very Good
Traveller Type: