Hotel Alte Schule

Disappointing
Traveller Type: Traveling as Couple
  : the restaurant staff was very friendly.
  : Weve had the worst stay ever. My boyfriend and I booked a room for four nights to celebrate Newyear, which is also our anniversary. When we booked the room (three months in advance), we received an email asking if we would like to have the Newyears Eve menu in the hotels restaurant. We answered the next day saying that we would indeed like the NYE menu.When we arrived there was a tall woman with glasses at the reception who was extremely unfriendly. When I said I didnt speak German she didnt even bother to speak more slowly or use gestures, she just kept on going expecting me to understand. Definitely not trying whatsoever to reply in English.She then told us where our room was. It was in this depressing building on the other side of the street. So no, the building you see in the pictures is just the restaurant, the actual hotel is horrible and looks like a roadside Motel you see in America.The second day I ask the super unfriendly reception woman when the NYE menu starts. She then suddenly understands and speaks basic English and tells us we dont have the menu. It was already fully booked when they sent us the email asking if we were interested in the menu. They just didnt care and didnt feel like they should have answered our mail saying we wouldnt be able to get the menu.The reception woman did NOT want to help us, she didnt even try to offer a solution (or let alone a compensation) and just said we had to figure it out on our own. One day before NYE. Every single restaurant was fully booked for the next night and so we had to eat at some horrible chinese buffet restaurant for our eight year anniversary.The only positive thing I can say is that the rest of the staff (at breakfast) were very friendly and welcoming. But the tall woman at reception should NOT work in hospitality. During our four day stay she didnt even managed to smile ONCE. Not to us or any other customer. A disgrace. Will NEVER come back.

Very Good
Traveller Type: Solo Traveler
  : The hotel is placed in the city center, close to the castle, train station as well as the local trails. The breakfast had a wide variety of foods, though almost no vegan options. The staff was extremely helpful! The room was small but very cozy.
  : No proper vegan options for breakfast and the price was a bit too high.

Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Family with Young Children
  : very clean, renovated nicely and in a great location
  : The only aspect of the stay that wasnt perfect was the breakfast. Had to ask to refill scrambled eggs twice as nothing there when I went to help myself. They also didnt replenish cold meat platter without me asking. Choice was good but maybe there need be more people serving, i.e.looking after buffet. Only two members of staff serving and overlooking buffet.

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler
  : Great place, nice rooms and good restaurant.Manager was very nice, the young European waitress and waiter were very good, we had a lot of good fun with them. Lovely welcoming people
  : Spacious room was great but a little on the cool side

Fair
Traveller Type: Family with Young Children
  : Location is great, rooms are stylish, breakfast is tasty and with a good choice
  : We booked a suite which explicitly said in the room description and in the booking confirmation that has 1 double bed, 1 sofa bed but our room didnt have a sofa bed. The staff claimed is was not their problem but referred to booking.com, which in my view is not right. We had to bring an air mattress for our kid - and yet were charged 10 for blanket ant pillow. We like the hotel and like the location but that service level was a bit disappointing, to be very honest. Hope our next stay, which will come for sure, will be better. Thanks