Hotel Ideja

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler

Wonderful
Traveller Type: Family with Young Children
  : Very small bathroom!

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Very friendly staff. Convenient location.

Pleasant
Traveller Type:

Wonderful
Traveller Type: Business Traveler

Very Poor
Traveller Type: Solo Traveler
  : I stayed at this hotel in the past and booked it again a few years later because of a nice experience back then. This time it was a completely different story unfortunately.
  : I had to rebook my stay and the staff was very unprofessional and unhelpful. When i first booked, I had to pay in advance, and when i wanted to rebook i was told to call back when i have a specific date to confirm. When i called, they charged me for the stay I never used. It was only when i called back that i was told that i had to make a special request to cancel the booking. No-one explained this when i first called to change the date. On the day of my initial enquiry, they had a replacement staff, who was clearly not trained and could not assist. When i called later, the other staff member told me that there is nothing they can do. When i explained the situation he became defensive and almost rude. I travel often to Banja Luka, but will never stay in Ideja again. If you choose to stay at this hotel, do not pay in advance and ask for email confirmation after every conversation.

Wonderful
Traveller Type: Business Traveler