Holiday Inn Express & Suites Bay City an IHG Hotel

Disappointing
Traveller Type: Family with Young Children
  : Location was convenient for all of my activities.
  : Elevator was broken all three nights. I had to carry my two small children on the stairs. Placed on the 3rd floor first, but A/C was broken. They then placed us on the 4th floor. Beds were Doubles, not Queens as advertised and very uncomfortable.

Pleasant
Traveller Type: Family with Young Children
  : Too much problem with unlock the door, card inactive

Wonderful
Traveller Type: Traveling as Couple
  : staff was helpful
  : no room service the first night

Very Poor
Traveller Type: Family with Young Children
  : I liked the staff on the weekend breakfast very kind and had everything we asked for.
  : It smells like mildew very badly only got worse in the room. Stayed for 3 nights. Housekeeping only replaced towels. Pool didn't have any towels either. Mondays bf staff was very rude.

Wonderful
Traveller Type: Solo Traveler

Very Good
Traveller Type: Family with Young Children
  : We loved the variety for breakfast and they made sure to keep the food replenished for the whole 3 hours they were to have it. Loved the cleanliness of the whole place. The pool was great. Staff was very courteous and helpful for the most part.
  : There was only one cart to help move belongings up and down elevator, had to wait a few times to use it when we were loading and unloading cars for beach trip. Second day we were there the trash or towels didn't get picked up. We asked staff and front desk to pick up trash and towels the third day, but when we got back from all day beach trip, still hadn't picked up. They never did pick up until we set trash outside door, we stayed 3 nights.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : the property was clean and well kept

Good
Traveller Type: Solo Traveler
  : The bed was comfortable, hot water and toiletries.
  : This was my first time staying the this hotel. Upon walking in it looked like it had been updated, but the carpet in the hallway was old and the room smelled musty and stale. The furniture had spots on it.

Disappointing
Traveller Type: Traveling as Couple
  : The ataff
  : Fire ants were awful