Hilton Garden Inn Benton Harbor

Very Good
Traveller Type: Family with Young Children
  : New, clean, and very helpful staff.
  : TV didn't work. Free breakfast was subpar.

Very Poor
Traveller Type: Traveling as Couple
  : Location
  : Terrible customer service

Wonderful
Traveller Type: young couple
  : It was clean. Well maintained
  : The Bathroom door was missing a hook

Wonderful
Traveller Type: young couple
  : Whoever was working at the desk for check in/out was fantastic! I'm forgetting her name unfortunately, but she was a total sweetheart and helped us with every issue and question we had, including needing new room keys and lock ins. She even took the time to come around and make sure our dog was included and told the other employee (I assume trainee) that she had heard so much about Molly and had to meet her before we left.Beds were comfortable with lots of floor space between the bed and the window (retractable blinds and curtains let in tons of filtered sunlight) so we had plenty of room to set up a dog bed, get bags completely out of the way, move while we changed, packed, etc.The bathroom was immaculate with a spacious, comfortable shower, extra toilet paper, plenty of towels (seriously, I've never been given enough towels on night 1, and there were tons.)Despite the location not being exactly what we wanted (right next to the highway behind a walmart, general surrounding area aside from other hotels is a little rundown) you're no more than 20 minutes from St Joe and all it has to offer at a MUCH better price point. This is absolutely going to be a regular spot when we travel the area. I hope to see the same friendly faces next time, it really made our stay enjoyable!
  : We saw a hot tub pictured and were definitely a little disappointed to not have that amenity.

Disappointing
Traveller Type: young couple

Wonderful
Traveller Type: Business Traveler
  : Very efficient check in. Given a decent room on the top floor. Room very clean and everything worked. No surprises
  : Staff very pleasant. Room very clean with nice crisp bedding. Good shower. All around a good place to stay