Château du Clair de Lune - Les Collectionneurs

Very Good
Traveller Type: Traveling as Couple
  : Venue, facilities, food and dog friendly. Good parking, comfortable bed, decent shower and clean. The receptionist was working very hard to meet everyones needs single handed. She was helpful and efficient. She phoned the restaurant to ensure we got fitted in for dinner. The garden views from the Lodge were fabulous. The horses kept in the grounds made it feel very rural. The on site restaurant served superb food. The receptionist kindly extended our check out as my husband was on a conference call until 12.30. Nothing was too much bother for her. She fixed everything for us!
  : It felt understaffed. The receptionist was also running the bar and taking guests to their rooms in the golf buggy which (although not life changing!) caused some delays in service. Our on line booking for the restaurant somehow got translated as a booking for the snack bar (@ 8pm at night!) and was only discovered upon check in at 6.30pm. Fortunately it could be amended. The breakfast room was pretty much unstaffed so when I would have usually ordered a second coffee at 10am (it closes at 10.30am) there was nobody left in the kitchen. The cleaner who arrived in a golf buggy at 12.40 to clean the room upstairs skidded to a halt on the gravel next to my husbands car just as he was reversing it in to load our luggage, jumped out, glared at us and started slamming around the place (clearly in a very bad mood)! It wasnt a great last interaction with the team who otherwise had been very good up to that point.