Hampton Inn Birmingham-Trussville

Very Poor
Traveller Type: Business Traveler
  : Nothing!
  : Everything

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : The bed sheets were clean
  : Walk in shower in handicap

Very Poor
Traveller Type: family with young children
  : Location
  : Elevator was broken. Had to use stairs when was not physically able. There was no offer to move the room to first floor. Was called on Saturday and told I didn’t check in. I had keys from the Friday night arrival, clothes in room , had even told housekeeping did not need service. Not sure if I was a no show why they entered my room. Was assured on call Saturday from hotel there wasn’t anything I needed to do all was good. Arrived back at room Saturday night. Climbed stairs and keys didn’t work. Called front desk to be told i wasn’t in system and no access to room. Explain call I had received, belongings in room. Desk attendant finally came at let me in. Sunday morning had no access to internet. Was first told on arrival use last name and room number. Called desk they said had no access since I was not registered guest. After discussion was given guest password. Came out of shower without clothes on and housekeeping was in my room. AGAIN, why if I wasn’t a guest. Went to checkout was told I couldn’t have a receipt because I not being registered. Still have not received my deposit back . They have said since I was no show no deposit. I have room keys. Pictures of the room. Was referred there by Hilton Gardens since they was booked. This place is a scam. I can overlook a hair in the bed but not the service.

Fair
Traveller Type: family with young children
  : That I have not received my security deposits from 2 nights.

Wonderful
Traveller Type: solo traveller
  : Close to area I wanted to see. Clean, good ammenities.
  : One of the ice makers broken

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple

Pleasant
Traveller Type: Traveling as Couple
  : The breakfast was top notch. We stay in Hampton Inns whenever we travel. Breakfast was well prepared with great selection. The scrambled eggs were delicious! Room was clean and bed was comfortable. Staff were very pleasant and helpful.
  : Upkeep on property not comparable to other Hampton Inns. Lighting very dim in hallways. Large sack of trash left in center of hallway near elevator for several hours. Walls and corners and floors beaten and banged up. Large bushes planted to hide electrical box also hide side parking lot entrance.

Pleasant
Traveller Type: young couple
  : The breakfast was top notch. We stay in Hampton Inns whenever we travel. Breakfast was well prepared with great selection. The scrambled eggs were delicious! Room was clean and bed was comfortable. Staff were very pleasant and helpful.
  : Upkeep on property not comparable to other Hampton Inns. Lighting very dim in hallways. Large sack of trash left in center of hallway near elevator for several hours. Walls and corners and floors beaten and banged up. Large bushes planted to hide electrical box also hide side parking lot entrance.