Playing Hookie

Wonderful
Traveller Type: Family with Young Children
  : Loved the bike trails and that two bikes were provided for us. The pool was well maintained. Loved having a washer/dryer in the unit.
  : I wish tennis racquets would have been available. Also disappointed that the shuttle wasnt available. We did not have a car so we were unable to enjoy the beach.

Very Poor
Traveller Type: Business Traveler
  : Beautiful complex is rhe only postive. The actual property is extremely run down. DO NOT STAY HERE. Was woke up every day on our holiday to hammering of concrete above and below our room. The building was under renovation and the owners were aware but still rented the property. Greedy vacasa and owners are renting this property when it isn't in a rentable state. There were posters all over the property saying the noise from building working will be high volume and high levels of dust from 8am. With the dates it would commence, which was 1 week before we arrived. Totally unacceptable to rent this property out like this. I have asked for a part refund but hold out no hope for any kind of compensation due to the lack of response for 10 days to the problems. I will be taking it further.
  : Reported to vacasa and the owner the problems we had, with no help of getting the problems resolved and owner laughed at me, even though she could hear buidling works going on around us. Seems the broken closet doors I reported to vacasa and the owner ( which was made out to be a new problems) has been ongoing since 2020 from the reviews. Dirty bathrooms. Hairs all around the bath. Mouldy shower curtain. Broken shower door ( also seems to have been a problem since 2020). Had to clear both closets of junk piled up before I could hang my clothes and smelly trainers. No WiFi. Very old carpets in the bedrooms ( who has carpets in a sunshine state of florida?) In Great need of updating. Broken bikes, dirty balcony, broken chairs, broken umbrella for the beach. All broken rubbish piled up on the balcony, all unusable. Rusty knives. Hair dryer old and very dirty. Had to go and purchase one. For the sake of 10 dollars, which is what it cost me for a cheap hairdryer, there is absolutely no need for it, apart from the property owner being greedy and not wanting to spend a penny on the property, but wants to take your money, no matter what kind of holiday you have. At 950.00 dollars for a weeks stay there are much better places DONT WASTE YOUR MONEY. I booked through booking.com but the booking is actually through Vacasa, I would NEVER use this company again they are absolutely appalling and just telling you they are trying to resolve the problem and just ignore you. Booking.com have tried to contact them 48 hours ago and I was told I would be contacted in 24 hours. Still nothing.

Poor
Traveller Type: Business Traveler
  : The location
  : There was no automatic internet connection. In fact no wifi at all. The previous guest had made the same observation and had contacted the agents to try and resolve the problem but nothing happened. The instructions suggested turming off the power, which we did, and nothing changed. Next they suggested unplugging the router and modem. Given the number of plugs involved it was impossible to determine which plug we shoulkd try. Next the location of the plugs was behind a unit that the tv was sitting upon. Any appempt to try and move would have been very difficult and potentially dangerous. FinalIy should then contact the internet provider direct. That is ridiculous. It is the owner/management responsibility to do this prior to our departure. In fact I incurred extensive costs on my cell phone just to have some ability to read my important messages. The most important being that my return flight had been cancelled and it was only whilst I was in Starbucks that I got the message. Next, the general level of cleanliness was very disappointing - I should add that this does not refer to the cleaning undertaken by the maid which was satisfactory. The previous guest had identified the mouldy shower curtain and general untidiness of the whole place. Again nothing had been done by Vacasa the agents. This was such a shame because the unit has the potential to be very good. Not informing future guests of what to expect is a major mistake and gives a misleading expectation on what confronts them.