Prudential Center 30 Day Stays

Disappointing
Traveller Type: Family with Young Children
  : The location was excellent. There were several very good restaurants within walking distance. Easy walk to many of Boston's wonderful sites.
  : I contacted the property to ask for an early arrival. I was told that an early arrival was approved, but the day before I arrived, I was told that an early arrival was not approved. I was told that they were working on getting me an early arrival, but when I got there, I couldn't get in the property for 5 more hours. There were few, if any, amenities. One towel/person (no hand towels or wash clothes). Half used toilet paper rolls. No dishwasher detergent. No coffee filters. No drying rack for dishes (since we had to hand wash the dishes since there wasn't any dishwasher detergent). One garbage bag. Three lights didn't work. No directions for using the TV. Very, very, very loud. There is a bar across the street, and the noise level at night was horrible. We had all the windows closed, and all the fans on, but the noise was so awful that our sleep was very negatively impacted.

Pleasant
Traveller Type: Family with Young Children
  : the location
  : the apartment needs maintenance and better service, its very dark because of the building layout but at least 3 light fixtures werent working. We were missing light bulbs and hand towels for the bathroom, when requested we were just told that they were expecting a shipment for all those stuff but didnt actually deliver anything else. All the mattresses should be changed, they either make a lot of noise or are tilted to some extent. The kitchen also needs to be more equipped, there was a very dirty pan when we arrived, looked like molded egg.

Very Poor
Traveller Type: Solo Traveler
  : This place doesn't even exist anymore. They canceled my trip less than 2 weeks arrival. Still haven't received a refund.
  : I'd like my money back.

Fair
Traveller Type: Family with Young Children
  : Location was great.
  : I stayed in mid-May and it was very hot, the air conditioning could not be turned on from the apartment, it was only from the "lobby/management" and since it was May it was not allowed to be turned on. Most of the windows were very hard to open, and once open they would shoot down immediately. We could only manage to open 2 windows. There were no fans either, so nights were horribly hot. There was TV, but could not find any channels, we finally could watch some Netflix, but on the second-day WIFI died and there was no TV at all.

Poor
Traveller Type: Traveling as Couple
  : Location and access to subway.
  : There were no instructions for any of the facilities. No WiFi password was provided. We could use only one of our 4 devices (Windows). Then the WiFi failed completely on the third day - just before we required it most - to do an on-line Covid Test prior to a cruise. This required us to use our mobiles (on roaming as we are not US residents) at a cost of over $50.00. TV services were also unavailable for the last two days. Apartment was on fourth floor with no elevator - also problematic! The owner did not provide access information prior to our arrival. This resulted in us wasting two hours and additional taxi and communication costs in order to get access. Details of all these issues can be provided by calling us at 778-689-7543. We are requesting compensation of $300 USD for all our real costs and unnecessary anxiety. Please help us!

Fair
Traveller Type: Family with Teens
  : Location Clean Size of apartment
  : We had a huge issue checking in and ended up staying in a different hotel for the first two nights. The property manager did try to compensate but the first day of our trip was made especially stressful due to having to find new accommodations.

Disappointing
Traveller Type: Family with Young Children
  : Great location, comfortable bed/couch
  : The check in process was terrible. I arrived at the airport at 3:30 pm on the day of my stay and still had not received check in information despite sending several messages. The address listed on the booking is incorrect and doesnt exist. I was stuck waiting on the street for 2 hours calling/emailing/texting more than 7 times before finally getting a reply and correct address. The shower curtain was moldy and there was not AC or washer/dryer as the listing claimed. Finally (I recognize this is not really their fault) but someone urinated in the building elevator and it was not cleaned up for 2 days!!

Pleasant
Traveller Type: Family with Young Children
  : Good location and good value given the space.
  : Washer was broken our entire stay of 4 days, and there were very limited supplies of everything (towels, toilet paper, dishwasher soap, no detergent, etc.). Although we informed the host, we were simply told that there was a supply issue and nothing was really done to address the problems. The apartment is not as pictured, and it definitely needs more lighting.

Disappointing
Traveller Type: Family with Young Children
  : No wifi on the first 3 days which was really bad because we needed wifi badly. We informed the host about the broken blinds, light bulbs not working and no TV channels working. Took 3 days to fix the wifi and tv while the other issues were never addressed. Host is not very responsive which was quite frustrating as we had valid needs.

Very Good
Traveller Type: Traveling as Couple