WorldMark Branson

Wonderful
Traveller Type: young couple

Good
Traveller Type: group

Good
Traveller Type:

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: with friends
  : It was quiet and the rooms were very nice. Much better than staying in a hotel.
  : I really can’t think of anything we didn’t like.

Wonderful
Traveller Type: young couple
  : Great location, friendly staff, very clean !
  : Nothing not to like!

Very Poor
Traveller Type: family with young children
  : We were one of three families traveling to Branson, MO. We all used booking.com to make reservations at this facility so that we could all stay together. At 9:00 a.m. of the morning of our arrival date, I received a call that our reservation had been moved to another location. I asked why, and was just told that several reservations had been moved, not just ours. No other explanation. Was told I would receive an email with confirmation of reservation at the new location. By 11:00 a.m. I had still not received email confirmation. Called the new location using the phone number I had been given by the gentlemen that called. The person that answered phone gave me a different number to call. When I called that number, that person told me to call the previous number I had called. After three phone calls, finally got someone to confirm the change in our reservation. When I asked again why our reservation was moved, I was told that the original location was overbooked. They blamed it on using Booking.com to make the reservation and said it happens all the time. Our reservation stated that it was a NONREFUNDABLE reservation. What is the purpose of overbooking if the reservation is nonrefundable? The resort gets their money regardless. One of the other families was travelling with us and we were sharing a car. Very inconvenient now that we are all staying at two different locations. We were definitely taken advantage of. Our reservation at the original location was not honored. Resorts overbooking just to make sure all their locations get booked to capacity.
  : When we arrived to check in, they made me go to another person to get the wristbands. That person wanted to go through sales pitch before she would give them to me. I explained three times that we had another family waiting in the car that we needed to take to another location to check in. She ignored me until the third time I explained that we were tired from traveling and I needed to get the other family to their location. She said with a big smile on her face, but a snap in her voice, "WELL THEN WE'RE DONE!" When I asked clarification about directions to where our room was, she just looked at me and smiled. Apparently we really were DONE. This was the first time using Booking.com, and it will definitely be our last time. Overbooking a nonrefundable reservation is not acceptable. We will never again stay at any of the Wyndham resorts due to the hard sales pitch at check-in. People staying/spending their money at your resort deserve better treatment at check-in. We were inconvenienced by being moved to a different location when traveling and sharing car with another family that was not moved. We were again inconvenienced by an unnecessarily long check-in when explaining we needed to get the other family to their location. When businesses try to maximize their profits at the inconvenience of their customers, it doesn't usually have a good outcome. My friends and I share our good and bad experiences, and we have definitely been sharing this one.

Good
Traveller Type: young couple
  : Peaceful site. Able to sit outside, on patio.
  : Difficulty with steps, but next time I will request a lower entrance. A little further away from main Brandon area than I expected, but needed the down time anyways.