The Williamsburg Hotel

Very Good
Traveller Type: young couple
  : I love the style decoration , rooms , smell , etc its wonderful
  : It was a bit strange, the woman in front lobby wasn’t very explanatory or efficient. She forgot to have me sign the paper for the companion dog, and she gave me a room that wasn’t the one I had chosen on Booking.I have to spoke with the manager, and at first, she tried to convince me that those were general photos when I know I always choose the room according to the photo. She told me there were no more rooms available because they were all booked. I told her to give me my money back and I would leave. When I said that, she told me she would give me a room like the one in the photo and offered me two welcome cocktails. What I don't understand is why she first tells me one thing and then another (although I appreciate her attention). Then they gave me the key to change my luggage to the new room (they never offered to have the bellboy help me). In the room transfer process, I forgot the key to the previous room with my things inside. I told the cleaning lady, who was right there and saw me come and go several times, and she said she couldn’t open the room. Wich I don’t understand if she saw me , I had to go back down to request a new key. The woman at the desk gave me the wrong key( again, another mistake ) and I lost about two hours in the whole process.My stay was only for one day, which I couldn’t enjoy much because the pool, losing time resolving these issues. I feel that they need to be more attentive and efficient. It’s a very beautiful hotel of VERY high quality, and the staff should not ruin the experience for guests.Thank you

Pleasant
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : Location, views, swimming pool
  : Small details were missing. Toilet door broken, no free coffee in bar in morning, coffeee pods missing from our room every day

Poor
Traveller Type: young couple
  : View
  : Elevator takes forever, majority of staff were rude. Curtain in room was broken…. Tv had crack in it ….. hair dryer didn’t work and I was told another one would be sent only for it to take forever. There are parties on the roof top and guests actually staying at the property aren’t prioritized for pool chairs.

Good
Traveller Type: solo traveller

Good
Traveller Type: group
  : I really liked that we got upgraded to a room with a nicer view and that we were able to have a bed at the rooftop terrace. The lady at the desk who welcomed us was amazing.
  : I couldn’t get a kettle to my room. I always ask for a kettle if it’s not a already in the room since I’m a big tea drinker and the fact that I couldn’t get one and when I asked at the restaurant for it or for hot water they were kinda weird about it.

Good
Traveller Type: young couple
  : Rooftop pool was great. Hotel was clean.
  : The party on the rooftop went late into the night and I could hear the music in my room. The $15 credit is only available at the downstairs restaurant for dining in at dinner. The booking said $15 food/drink credit so that was a bit misleading.

Good
Traveller Type: solo traveller
  : The decor was beautiful and modern. The attention to aesthetic detail was very impressive. The staff are very responsive to queries. The food in Sungold’s really good and the rooftop’s amazing for drinks and atmosphere.
  : There seems to be changes and information that all staff aren’t aware of. The $15 daily credit was an issue that staff were unaware of and some saying they weren’t aware of this or how it worked. The sliding door for the toilet area in the room gets stuck and comes off the rails which is a pain.

Fair
Traveller Type: young couple
  : The location was great.
  : The room was too small and narrow. The balcony was not great. The view was not worth the price. The service was not great. Front desk was not accommodating.

Wonderful
Traveller Type: solo traveller