NH Brussels Grand Place Arenberg

Good
Traveller Type:

Very Good
Traveller Type: Traveling as Couple
  : Good location, close to central station and city center. The size of the room was ok, it was clean and well equipped. The breakfast was excellent, much better than the average in Brussels!
  : A bit more maintenance would be needed in the room (wall repairs, socket in bathroom).

Fair
Traveller Type: Traveling as Couple
  : Cheap

Poor
Traveller Type: Family with Young Children
  : Located in a quiet street, 5 mins walk to the galeries and central station. Staffs are very welcoming and helpful.
  : The bathroom is old and not very clean (with some black mould). It is shower in the bath, with partially anti-slippery mattress on the bottom of the bathtub. The space is small, without handle to grip. Very inconvenient shower. I fell down badly inside the bathtubs the last night of stay. Not at all recommended for kids or old people.

Poor
Traveller Type: Traveling as Couple
  : Hotel breakfast was decent.Hotel staff compensation for the inconveniences was acceptable.
  : We reserved our room on Booking.com platform, it was stated that the premises is a fully air conditioned hotel. This was the 3rd NH hotel that we've stayed in on our trip. The previous 2 hotels were entirely satisfactory.Firstly, we encountered 2 staff members who were unprofessional and arrogant, making us feel very unwelcomed.Firstly, we requested a 2 singles- beds room during our reservation with booking.com. However, we were given a room with 1 double bed. Hence, we requested for a change at the reception. The front desk staff was rude in her interactions and simply accused us for not specifying our room requests during the reservation. We were eventually given an old and stuffy room with 2 single beds. The room had an aircon unit which was not functioning. We clarified the air con situation with the staff members. A female staff told us the air con system was under repair, they are unsure when it will be fixed. After much discussion, she claimed that she could give us a stand-alone air-conditioner. Upon receiving it, the so-called stand-alone AC is merely an old and noisy standing fan. We have no choice but to open the windows to induce the outside air to cool the room but remained very uncomfortable as the cold air is unconditioned (humid and dusty). That also led to traffic noises as the room is just beside a busy road, and it has seriously affected our rest the whole night.The next day, we requested to relocate to a quiet room with 2 single beds. Again, we asked whether the AC has been fixed. However, this time, we were informed by another female staff member that the AC would only be switched on in the summer, and it is the standard practice/protocol of this hotel. Within 2 days, we received 2 completely different explanations about the AC, very unprofessional! After much discussion, we were given another 2 single beds room (still non- air conditioned) and gave us complimentary breakfast.Alas we were left with a bitter taste in our mouths.