Citystay - Mill Park Apartments

Wonderful
Traveller Type: Traveling as Couple
  : The apartment was very comfortable, clean and in a great location. Very close to Cambridge Station, cafes and restaurants.
  : All good

Wonderful
Traveller Type: Traveling as Couple
  : The apartment was central & clean with good facilities with complimentary coffee, bread, milk, juice, etc. It was situated in a quiet location with a park/ garden area below, and we felt very safe and only a 20 minute walk into Cambridge centre. Ideal for our weekend & I would recommend it. A member of staff met us at the property to issue the keys & show us the facilities & was very helpful. All went smoothly.
  : Car parking was an extra charge.

Very Good
Traveller Type: Family with Young Children
  : Location
  : Too many extra charges

Pleasant
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Rep was really helpful.

Wonderful
Traveller Type:
  : Great service and friendly staff, who went out of their way to be helpful.

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type:
  : Great location close to station & bus stops but quite noisy with people gathering in common garden areas & racing cars at night. Welcome pack was good. Dishwasher tablets etc provided. Good toiletries. Secure carpark good - just shame it is an extra charge.
  : The worst part was being disturbed by maintenance and electricity company because they wanted to install a smart meter! This should have been arranged when the apartment was empty not when guests were booked in! We were told that they were coming back to do it regardless, so we then had to phone Citystay and request that they came another time. This was very stressful because we were trying to organise a funeral following a sudden family death and did not want the added complication of workmen in the apartment and the loss of internet when were were trying to contact family members and make arrangements. No handbook in apartment with instruction manuals etc - this is surely a basic welcome requirement? Shower in main bathroom didn't work and we had to call Citystay, maintenance man came and showed us how to make it work and he said that he had told Citystay countless times that they should provide instructions - it really was not obvious that you had to take the handheld hose and push it into another part of the main shower head! Internet access code written down incorrectly so we had to call Citystay to get the correct one. TV not set up correctly so guests cannot access own streaming accounts. Guest should not have to start configuring Smarthubs & TV's? If you are hoping to cook forget it, the pans provided are not induction compatible so do not work on the hob....one frying pan worked and that was it. Horrible smell in public areas of rotting refuse, and carpets in common areas are absolutely filthy. Bed in main room in Apartment 31 has a completely worn out mattress, springs are gone and it is very uncomfortable to sleep on. Shower in main room was dirty and has dreadful mould - both bathrooms would benefit from a good clean. Scum around bath in main bathroom. I felt like I needed to clean the bathroom before use.

Very Good
Traveller Type: Family with Young Children
  : Very near the train station. A very spacious apartment. Plenty of utensils in kitchen. Comfortable seating area. Nice little balcony, useful with good weather which was the case. Very good sized bedrooms. Ensuite shower was excellent.Would recommend.
  : Couldn't get the shower in the bathroom to work at all.

Good
Traveller Type:
  : The property was spacious, in a quite area and close to the train station. Kitchen is well equipped , beds are comfortable and the shower in the en-suite is amazing. Was nice to have a balcony to sit out on.
  : The property had an annoying extractor fan, which on the first night kept us all awake until we found the switch to turn it off. Which was in a cupboard not in the bathrooms. The walk into town is more like a mile and a half. Not a 20min walk. Also the window ledge behind the sink was dirty, dust and dead spiders and flies