Florella Croisette Apartment

Good
Traveller Type:

Very Good
Traveller Type: Business Traveler
  : Simple accommodation in a fantastic location
  : The breakfast is a delivery from elsewhere so won't arrive hot (mainly comprising what seems to be an egg McMuffin). If you have time - go to a cafe.

Poor
Traveller Type: Traveling as Couple

Pleasant
Traveller Type:

Very Good
Traveller Type:
  : Location
  : Cleaning service

Good
Traveller Type: Business Traveler
  : The studio apartment was perfectly located and was very clean, modern and a good size. It has all the amenities I required. The breakfast was just right and the service from Banana Brunch was brilliant. The lady was very personable and professional.
  : - First of all, and the main thing which ruined this experience was the check in process at arrival. I made payment in full, and submitted the ID documents etc 2 days prior to arrival, yet I did not receive the code to access the main building or my studio apartment. I phoned Florella on my route from the airport and I spoke to Fabrice for the code. He was adamant that it was emailed to me, but it was no where in my emails/junk box but he said he will resend. I arrived in the pouring rain after a long journey and still no sign of the code. I searched on the booking.com app, on the booking.com website (via my log in) and also all my emails - there was no codes emailed to me. I called the "helpline" 2-3 more times and Fabrice refused to assist. He was extremely rude and hung up on me - (I would request that mgt should listen to the call recordings to hear how unhelpful he was). I waiting an 75 minutes before he bothered to email to my personal email address the access code to the building. I was so upset by this point as I am a cancer patient who was out in the cold, wet weather and he did nothing to assist me. He made me feel like I was pestering him. I offered to email details of my passport, my payment card to prove this is me - I did previously inform my time of arrival.The code I was given to get the apartment key from the secure box was also WRONG. I phoned the emergency helpline and I was told to wait another 15 minutes for the box to reset. I waiting and it still didn't open, so the Sophie told me to get a key from the emergency boxes on floor 4. All in all, I'm not impressed with the service. I waiting just over 90 minutes to get into my room - UNACCEPTABLE - The apartment was very cold as I visited in December. The temperature settings were switched off via the control panel so I was not able to switch on heating. - Rubbish/waste - this needs to be thrown away by the guest.

Pleasant
Traveller Type: Solo Traveler
  : The location is great, and the studio is clean with modern furniture. exactly as per the pictures.
  : - Wifi didn't work, on my 3 mobiles, I called the reception, the only thing they said in a rude way: it's not my problem, you need to check with the technician, so I spent the stay without Wifi, disappointed. - Shower gel at the sink and hand wash in the shower, that we can't switch as they are fixed to the wall.

Wonderful
Traveller Type:

Wonderful
Traveller Type:
  : Modern, well equipped, spacious apartment right in town centre. Comfortable bed and everything was great.
  : The only thing I would mention is that the Google map pin to the property is incorrect and confusing how to get there. When we called the reception the guidance was unclear and the person was quite rude.

Good
Traveller Type: Business Traveler