Hotel Le Acacie

Very Poor
Traveller Type: Traveling as Couple
  : Absolutely nothing about this property is positive, I wouldn't book this stay. If you are thinking of going on holiday I would not book this hotel, no regard or care for their guests.
  : Our experience of the staff at this hotel was awful, they were incredibly rude and at times they were shouting over the phone, they were completely dismissive of our issue, and showed zero sensitivity to us. The reception initially told us they would be able to refund us which turned out to be untrue and once this was challenged, we were on the receiving end of shocking customer service and hostility. Reception staff were avoidant in helping us resolve our issue and continued to tell us to call back day after day and wait for the manager, in the end they hung up the phone and blocked our number. We had the support from Booking.com in helping us resolve our issue but the hotel chose making money out of our unfortunate circumstances over good customer service and guest welfare.

Fair
Traveller Type:
  : The location is excellent, the breakfast is not bad. I want to give a special mention to Valentina, excellent professional. Good pool, but with see who needs pool :). The 1st day start with a few bumps but after i speak with correct person from staff everything was sorted out.
  : Well how can start, 1st day after a long travel, i booked 2 rooms and they put us in the rooms i didn't booked, on residence less expensive and ....), when my booking was the hotel. Smell awful on the residence, even with nice view for the sea, a lot of noise, the other room super dark and smell continues. After went to the reception and mention what i requested and what I paid wasn't the same rooms i get it. They show one room was what i requested initial, so one room was ok, the second room they give to me was a room for handicap person, the bathroom was prepared for handicap, was very complex and i fall down in the night on the same. After i come to complaint to the reception that i want a normal room, even with other rooms available, they said you can survive for 4 days on this bathroom. The person from the staff Valentina P was unprofessional don't listen what i requested and always with excuses. The next day in the morning finally they give me a good room.

Very Good
Traveller Type: