Hotel Baia Del Sorriso

Poor
Traveller Type: Traveling as Couple
  : Location and view from the rooms!
  : The staff has never been helpful at all and slightly arrogant.

Poor
Traveller Type: Traveling as Couple
  : Proximity to the sea
  : It was a very disappointing experience staying at the hotel. The expected room with balcony and view was not the one we were given. It did have a large balcony but the sea was not visible from the room itself. Everything in the hotel seemed tired and a bit worn or grubby. Lots of dust and areas not properly cleaned in our room. The shower had a nasty clinging shower curtain and the shower tray overfilled and overflowed onto the floor every time we used it. We were given one pillow each and these were thinner than the towels in the bathroom if they were folded over twice. We asked for more and these were provided. Disposable plastic items everywhere, even at breakfast. Breakfast was, for me, almost nonexistent, despite my alerting them before our stay to the fact that I needed gluten free products for breakfast. I was grudgingly given some individual pre wrapped tiny hard biscuits, although everyone else was well served with breads, focaccia, freshly baked cakes, etc. After my partner complained, the following morning the staff member in the breakfast room delivered a plate with one tiny pre wrapped bread roll to our table, leaving it there without a word nor any eye contact. The absence of any personal or friendly contact from the staff was actually the worst aspect of the stay. Its always possible to find something to laugh about when things go wrong or are not as expected on a holiday, and we did that at first, but it honestly felt as though the staff at the hotel resented the guests for being there. I hope they enjoy a break over the winter and return to work refreshed and happy for next years guests.

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The location is incredible The view is amazing The hotel is not recommened for people with any sort of limited mobility. NOTA AT ALL!

Fair
Traveller Type: Traveling as Couple
  : The bedroom was simple but nice, the entrance to the balcony and terrace overlooking the beach and coastal front was perfect and close to the bedroom. Breakfast was nice, staff were polite.
  : The parking is offsite up the road 200 metres and requires you to walk more than 50 steps on the mountainside on a steep incline to get back to the hotel after parking and then doing it in reserve when checking out! Climbing up and then driving down to drop the gate swipe card off at reception. The reception is down a decent flight of stairs making it very difficult to carry luggage down before you can access the elevator to go up to your room. We had to unpack our suitcases in the middle of the car park because we could not get them down the stairs. The shower was directly over the toilet; not a great experience.

Fair
Traveller Type: Family with Young Children
  : ?????

Good
Traveller Type: Traveling as Couple
  : Excellent views and helpful staff. Great coffee and variety of sweet pasteries for breakfast. Limited parking places next to the hotel, but extra are available nearby. Unique experience of riding the hotel elevator (max 2 person).
  : Smelly bathroom and very limited breakfast choices if you are not in the sweets. Outrageous prices for sunbeds at the "private" beach (not part of the hotel).

Very Poor
Traveller Type: Traveling as Couple
  : only its location although it is on a busy street with no sidewalks and a blind turn. very dangerous if on foot and especially at night.
  : it was sub-par. definitely not. 3 star hotel. nothing worked, including the shower which had no box but only a drain (not working) on the bathroom floor. very bad, easy to slip and fall. staff at reception is nasty and night porter is always on her personal dell phone attending to the customers while speaking away with someone on her phone. two women in the breakfast room very nice.

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Solo Traveler
  : Dear miss or sir, I informed the hotel on the day that we hired the room that our rented car Had broke down and we hopefully be in. We could not the car was not possible to repair. I informed the hotel to cancel the next day. That we also booked. They said can only be canceled through booking.com. (Remember we were in the Middle of nowhere in Tuscany with police and waiting for a towingtruck in the evening and a lot of stress ) Late in the night and moretimes next day I tried to reach booking.com on the app To cancel the hotel. The app didnt work on my and my wives phone. On both days. I hope after reading this you can see that it was impossible for us to stay at the hotel and give us some money back. Were not insured. Greetings Wim Hoogstra