Hotel Gallo Cedrone

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : Staff was really friendly and helpful. The highlight was the home made cake at breakfast!
  : Very thin walls; if you are unlucky with noisy neighbors, you can follow their conversations.

Fair
Traveller Type:
  : Located on the mountain at cable car station offer basic hotel services (need 10 min drive from Bormio).
  : Photos shown on Booking.com are not even similar to actual room we were in (actual pictures attached).Staff speaking basic English, hard to understand.Pizza OK.Lasagne not enough for small childSpaghetti carbonara OK.

Fair
Traveller Type: Traveling as Couple
  : To begin with, the lady (the owner's mother) who greeted us an arrival and was in charge with the breakfast the following morning did her very best to fulfill her duties. She can't speak English, I barely speak Italian but we managed to communicate beautifully. Hats off for her energy and dedication.Breakfast was plentiful: packaged jam, honey, biscuits etc. You have to try the cheese; it's made by them and it's a treat in itself. It comes with a serving of smoked ham, just as delicious. We were lucky to get some more of the cheese when we told the lady we really liked it.
  : The photos of the rooms are misleading!We booked a double / twin room expecting it to look like the one in the photos below - they are screenshots of my booking confirmation. We got something far below those standards. There's a review of someone from Croatia (June 26th 2023) which has two photos attached - that's the exact room we got. The shower was leaking so heavily that we "managed" to cover half of the bathroom floor with water. The sound proofing is non-existent: we heard every flush of the toilets in the other rooms, every tap being turned on and off, every discussion in the kitchen/restaurant downstairs.We didn't report any of these to reception. If they can't see that the bathroom is full of water when they do the cleaning, what's the point in complaining?The food we ordered at the kiosk restaurant was terrible. I had spaghetti carbonara which were as dry as they can be, definitely reheated quickly and served. There was no trace of the carbonara sauce and I had to look hard for the meat. So, literally, I ate boiled spaghetti only. I ate them as there was no restaurant around but I complained straight away. They offered to bring a pizza, on the house, but I turned it down. My wife had (a tiny) lasgna but that was reheated as well. It couldn't have been ready in 5 minutes - that's how "fast" the service was for our order.They also brought a foccacia, free of charge, which I only tasted as I was already thinking of leaving the place as soon as possible.All in all, this is not a rant against Gallo Cedrone but a realistic picture of what we got.