Au Charmant Petit Lac - Ecohotel Parc & Spa

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler
  : Breakfast incredible. Lounge area to chill, to take a drink very comfortable. Surroundings with the lake very nice. Cosy spa.

Wonderful
Traveller Type: Traveling as Couple
  : extremely nice

Very Good
Traveller Type: Family with Young Children
  : High quality fittings and very cleanSome of the staff were fantastic - Michelle and Diletta couldnt have been more helpful with restaurant bookings, transfers, ski-passes. Others were less friendly, as below.
  : Breakfast was too much of a show. There must be a lot of waste.Some of the staff, apart from the ones above were rather indifferent, never engaged in conversation. Man at reception with glasses barely said hello. Breakfast service was a bit sterile.

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Breakfast was amazing. Wonderful presentation and tons of great food
  : The restaurant food was just ok. Service was amazing, main course dinner was so so

Wonderful
Traveller Type: Family with Young Children
  : Great location. Beautiful design. Comfortable.
  : Breakfast was elaborate but not practical.

Disappointing
Traveller Type: Traveling as Couple
  : Our expectations of a 5 star hotel were definitely not met, too much was missing. The hotel is quite stylish and you can enjoy a few relaxing hours in it. The wellness area is inviting as well as the patio. Unfortunately, however, the negative points far outweigh them, which we list here: Staff: Check-in was rather cramped. The responsible person has probably tried to do everything as planned, but is not really up Accommodated our needs and kept pushing, right away to park the car away. In the middle of explaining the hotel, the phone rang and she answered the call without hesitation, leaving us there. Welcoming someone is different. Unfortunately, the staff has no local knowledge. They don't know at the reception which mountain railways are in operation in summer and don't bother to find the answers for us. Unfortunately, when we checked out at 08:30, there was no one who knew how to check out at this hotel. The person present first had to find a person who can do the check-out. Although we wanted to check out at a normal time, we had to wait an uncomfortably long time. In general, throughout our stay, the staff was rather arrogant, distant, and incompetent. We didn't get the impression that our well-being was at the heart of their motivation. Room: The rooms are very badly soundproofed, noises from other rooms penetrated directly into the room through the ventilation. In addition, the trampling of the children who lived above us was so audible that sleeping was only possible with earplugs. The minibar was empty except for a bottle of water. Unfortunately, the curtains only partially keep out the light at night. The electronics in the room shine very brightly and the fire alarm flashes constantly, so that the room is not dark at night. A blindfold is recommended here. The electronic room control does not work. The furniture in the room for the clothes rack is more reminiscent of a youth hostel than a 5-star hotel.