Homewood Suites by Hilton Phoenix-Chandler

Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Teens
  : The staff after 3 pm.
  : Air conditioning did not work Friday or Saturday. It was over 80 degrees in the room and over 110 degrees outside. Asked for ac to be fixed Saturday and when we arrived back at 11 pm it was not. No room to move to. Very disappointed and would like refund.

Very Good
Traveller Type: Family with Young Children
  : The staff was great my son had surgery and got blood on the sheets and they got me fresh sheets in just a few seconds and understood what happened and that means a lot. Thank you team
  : The pool was down and it was my birthday and all I wanted to do was float and chill. They did say we could use another hotels pool but it had a lot of peeps in it.

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : Everything. My car was stolen in their parking lot. They didnt have cameras

Pleasant
Traveller Type: Family with Young Children
  : The staff was friendly and polite. Loved that it had a kitchenette. Loved how it was a real ac/ heater unit instead of a loud wall unit that sticks out takes up space and makes loud noise. I liked how checkout was at 12:00 and not at 10:00 or 11:00 a.m. in the morning.
  : I didn't like how housekeeping would just use their key to come in you're room your supposed to knock and announce who you are. But don't housekeeping have a chart of who's checking out and who asked for there rooms to be cleaned. It clearly stated on the bathroom mirror that if you were staying there several days and wanted your room cleaned that you had to call the front desk to have someone clean your room and notify them. It made me feel like are my belongings safe. I did not like the bugs that were on the side entrance doors and walls. The outside of the hotel need to be sprayed with pesticides or that people did not pick up their pet feces. I didn't like that theyer were no surveillance cameras down all hallways on each floor to show who's going in and out your room or trying to come in and out your room .I didn't like how the fire alarm in the room did not work once I changed to the second room. And I didn't like how they charge you for breakfast but you had a kitchenette to eat in every room I feel like they should have had a separate key for people that wanted to eat breakfast there it shouldn't have been included in the right for those that were getting doordash or Uber eats or making their own breakfast in their rooms.

Very Good
Traveller Type: Family with Young Children
  : Suites and the amenities they provide in the room

Very Good
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : Weekday staff as a whole is excellent
  : Outdated ac kept room 80 or more degrees and uncomfortable. Maint staff could not do better but tried. Weekend morning breakfast staff is terrible and should be replaced. More interested in phone than keeping area stocked and clean.