Hotel Emeline

Wonderful
Traveller Type: young couple
  : This was a beautiful place to stay when we were celebrating our anniversary in Charleston. The location is great for walking, right near Hyman's and the market, and the room was clean, comfortable and stylish. We also ate at the restaurant, which had a good brunch and nice ambiance.

Fair
Traveller Type: family with young children
  : Location was great and the room size was generous. Clerks coffee shop is excellent. Friendly young staff and good coffee.
  : Staff attitude. We couldn’t get a drink at the bar/ restaurant at 6 pm. Numerous tables were free. We were told to go upstairs to the mezzanine floor - the a/c didn’t work and we had to lug a fan up from reception. Restaurant was closed for lunch and when I asked where I could get a soda was told there was a five and some round the corner. We didn’t have housekeeping once in the four days we were there. We had the privacy sign on the door until 11 am or so but no one ever came afterwards. There is a $ 35 daily amenity fee charged. I wasn’t told about it at check in. When I asked about it at check out I was told it was for the welcome cocktail - not much of a welcome if they charge for you and captains drinks - at 5 which again no one told me about.The hotel thinks it’s something it could be if they put the clients’ needs first, provided proper house keeping and had a larger bar space. The hostess at the restaurant was particularly unhelpful/unpleasant.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Fair
Traveller Type: family with young children
  : Clerks coffee shopRoom sizeGreat location
  : Staff unhelpful - we were told we couldn’t have pre dinner drinks at 6pm when the restaurant / bar was half full. Told to use the mezzanine floor and take our drinks up the spiral staircase. We did this but the a/c wasn’t working. We were given a fan to lug up. There isn’t a philosophy of trying to facilitate or make the guest stay special. No one at any stage went out of their way to be helpful or ask if we needed anything. A $35 daily amenity fee was charged. I wasn’t told about this when I checked in. This is a hotel with a small bar/ restaurant, tiny gym and a pretty decent coffee shop. When I asked what it was for. I was told for the welcome cocktails and captains drinks . Hardly a welcome cocktail if you have to pay for it and I only got the one - the captain’s drinks thing wasn’t mentioned until I checked out. A shambles and a mean trick to get more $ out of guests on the sly.The gym is tiny with two running machines and a cross trainer. I had to try two or three times on one day to use it because the gym was over crowded.I stayed four night and was visit by house keeping on the first night who placed my toiletries on a towel by the sink and stole my daughter’s cookie she had left on the table.There isn’t a coffee machine in the room. I was on the ground floor so had to get in the elevator to use the coffee machine located on the second floor which was invariably not working. I tried six times to make a coffee and managed one cup. There should be a coffee machine in each room. Guests shouldn’t be made to get in the elevator. It wouldn’t be so bad if the machines worked.The whole experience was just disappointing.

Wonderful
Traveller Type: with friends

Fair
Traveller Type: family with young children
  : Valet workers were nice and process was efficient.
  : Upkeep of this place is terrible. They tout these benefits and then they don’t work. The water stations were broken. Ice station was never refilled on multiple floors. Phone was broken in the room. No towels added to the gym for two days. Found a year old rotting apple under the tv stand. Avocado toast came out brown but at least the server was great and removed it from the bill without us even requesting. The lamp in the living area was barely hanging- two screws were loose. Just no thought in this place. My sister also stayed here and they ended up leaving at 1am because their air conditioner didn’t work and they couldn’t fix it- they came back to their room with a ladder just left in there. Crazy!

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children