Extended Stay America Suites - Charlotte - Airport

Very Poor
Traveller Type: Family with Young Children
  : Very poor facility
  : I didn't like anything here

Poor
Traveller Type: Solo Traveler
  : The proximately to the airport is perfect.
  : The bathroom is not great. The sink and tub stains are disgusting. The kitchen area needs deep cleaning. This is a place for people in transition. Families are here. If you don't mind, you don't mind. Door keys don't always work properly. Took too long.

Very Poor
Traveller Type: Traveling as Couple
  : When checking in after hours you must sit outside and use a phone to call an operator to call someone to meet you at the lobby to check in. The employee who came down to check me in after calling was very rude. The first room they tried to give me wouldn't unlock so I waited in the dark parking lot for 10 minutes while he went and got a key for another room. When we got into our room, the neighbors started bouncing a basketball on our walkway outside our window. This was at 2am. When he finally stopped, the live in room across from us had a screaming match and were fighting until 7am when we left. If you check out early, they'll ask you to slide your key under the door and then call back hours later when someone is finally in the office to officially check out. The room we got was disgusting, my white socks were black before i even finished unpacking. There was mold on the kitchen table and chairs as well.

Very Poor
Traveller Type: Solo Traveler
  : Staff were helpful
  : Where to begin,The room was filthy and stank of smoke. There was leftover food on the bedside table. There were cars and noise all through the night, i maybe managed 3 hours sleep. I only stayed 1 night and tried to get a refund for the other nights but had no contact, I was tempted to leave before I slept. I will never stay there again.There was also no mention of a 150 dollar deposit until check-in.

Very Poor
Traveller Type: Solo Traveler
  : I didn't even check in due hours of attendance
  : They just work from 10 to 10