Holiday Inn Express & Suites - Charlotte Southwest an IHG Hotel

Wonderful
Traveller Type: solo traveller

Good
Traveller Type: family with young children
  : The property is conveniently located, seems recently built, and had an outdoor pool (great feature for families with kids). The rooms are spacious and well-equipped.
  : The newness of this hotel seems to be wearing off quickly an already looking and feeling a little tired in some areas. It feels like they may be understaffed and struggling with some details. Several things were out of order, so not useful for guests. The breakfast needs serious attention. They were running out of food quickly, not stocked with some of the basics (ie, no milk for the cereal, out of yogurt, no fruit, no toaster for bread/bagels). At one point, the one lady that was working the breakfast station was so overwhelmed she ended up the omelets she put out to replace the scrambled eggs that ran out were still frozen in the center. We were there 25 mins and left breakfast with no eggs available, a few pieces of sausage, and we split the last and only cinnamon bun available amongst the 3 of us. We were still hungry but decided to go offsite. The onsite pool was great, but the area needs some TLC with upkeep. Also, towels were not stocked until several hours after pool opening so we had to hunt down housekeeping. Finally, this hotel must have a better offering for families traveling with children. If you do not have adjoining or neighboring rooms available, do not offer “Specialty Rooms” for families on the site. Our rooms were on the same floor but far away. Not good. Also, one of our rooms may have been done in a rush with housekeeping - it needed a good cleaning. The other room was pristine.Overall, the place is lacking attention to detail and quickly getting run down. It was way over-priced for the accommodations.

Very Good
Traveller Type: young couple
  : The customer service team was nice and welcoming.
  : The mini fridge in the room didn’t work and the shower had hair on the walls and their shower products. Just needs a little more attention to detail.

Wonderful
Traveller Type: family with young children
  : The pool was not clean. . Had to wait for breakfast to be refilled

Very Poor
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Updated, entry, breakfast area inviting

Poor
Traveller Type: solo traveller
  : An employee entered my room in the middle of the night while I was in it without permission

Good
Traveller Type: young couple

Good
Traveller Type: solo traveller

Very Good
Traveller Type: young couple