Residence Inn Chattanooga Near Hamilton Place

Very Poor
Traveller Type: family with young children
  : Kitchenette
  : I should’ve known immediately the kind of place I was dealing with the moment I came to check in. Our original room was not ready and, according to front desk staff, needed to be “aired out” due to smoking in the room. That was just the beginning of the issues. When we got up to the newly assigned room, there was a shoe and food under the beds, food crumbs in the chairs of the dining area and crumbs in the cutlery drawer. The room AC was set to as low as it would go but the thermostat still read 75 degrees. I immediately went back down to the front desk with the shoe and pictures of the food left in the room. The housekeeping representative acted like she didn’t believe anything I was saying but I showed them the pictures I had just taken. We were in the room for less than 30 minutes at that point. Tuesday morning we noticed a great deal of black mold in the bathroom on the walls and ceiling of the room we had spent the night in. There was also mildew on the shower curtain. I took pictures and videos of this. I called the front desk and asked for a member of management to come to the room. They sent the same housekeeping manager that I spoke with on Monday. She came in and took a look and said, “hmmm, well, I can bleach it for you”. I said no thanks and she asked what I’d like them to do and I requested another room. She said she had to check what was available and she’d be right back. We had plans for that morning and really needed to leave but I wanted to get the situation handled in case I had to find other accommodations. It took a good 30 minutes or longer for her to come back and say they were moving us to another room. She said we could move our stuff later but I just wanted to get it over with. We had already missed our timed arrival to the aquarium anyway. I will say the room they moved us to was bigger but still had AC issues. I spoke with the hotel manager and he didn’t have much to say but agreed to take Monday night off the bill.

Good
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : The pool, breakfast area, the lay out of the room and space made this perfect
  : The facility was nice but the room had a musty smell, the door was really hard to push open, and the shower barely transitioned to the shower head.

Very Good
Traveller Type: young couple
  : Everything beside a couple of things
  : Tub ,shower and bed(top blanket) had hair but you can tell the things were clean And I had to go get covers n pillow for let out couch!!But other then that it was great

Wonderful
Traveller Type: young couple
  : The staff was very kind and the room and facilities were great

Wonderful
Traveller Type: Family with Young Children
  : The room was clean. The appliances and dishes and cookware were clean. Room was spacious.
  : Breakfast was over 30 minutes late a couple days.. the bed could have been more plush.

Wonderful
Traveller Type: family with young children
  : The room was clean. The appliances and dishes and cookware were clean. Room was spacious.
  : Breakfast was over 30 minutes late a couple days.. the bed could have been more plush.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: Traveling as Couple