Chicago Athletic Association part of Hyatt

Good
Traveller Type: group
  : This is not my first time at CAA, and the location, facilities, and amenities of the is PHENOMENAL and what brought us back. Love having all the options for activities, great food, the rooftop bar and restaurant, as well as the fact that you are so conveniently located smack in the middle of all the action!! It was easy to go out, walk around, do something, and then come back to the hotel for a break. We really appreciated that! Getting to and from the airport (MDW) and around the city was super easy with the L train right there. I've stayed in a King room before, but this time we stayed in a double. The room had windows which faced an interior courtyard, so we didn't really have a view, but we could see the sky and sunlight; the room was super quiet and I had very restful sleeps. If you're looking in this area, are traveling with kids (small humans or adults), and want to be 'wow-ed' by the history and tasteful interior, I would highly recommend!
  : While check-in and front desk were professional, hospitable, and friendly; we didn't quite feel that same welcome and service from the wait staff, bar staff, or host/hostesses. For some reason, multiple individuals throughout the staff from different venues seemed tired, not personable, just here to do a job and seemed more thrilled to just finish the task they had with you, rather than being excited and happy that you were here. It was very weird! We actually dined at three of their spaces (Cherry Circle Room, the Drawing Room, got drinks at the Game Room Bar, and had breakfast at Cindy's), and Cindy's (hostess was just there to do her job) wait staff (our server and the helpful support team) seemed to be the only real humans (like everyone else were robots??) that smiled and offered a personable touch. Is it just that they're so busy and always working? I feel like when I used to serve, I still served with a smile :D

Very Good
Traveller Type: family with young children
  : The staff were very helpful and the location was great!
  : The rooms were nice but so dark! We had every light on in the room in the evening and still could not barely see!!

Poor
Traveller Type: young couple
  : Unfriendly staff (attendant on street level station)Bed was lumpy / had crater in itPoor value for money