The Esmeralda Inn and Restaurant

Very Poor
Traveller Type: family with young children
  : 1 emailed the property several times the morning of the trip because of a weather advisory . High winds that could gust up to 35 mph. Also it showed the possibility of winter weather. They assured me it was a little windy but snow wasn’t there. I said ok finally but I didn’t want to go there with my 11 yo grandson if any of that was going on. I made 6pm dinner reservations too. we arrived at 6p and was told that the dining room was closed so we had no dinner and the power was out since before 2pm I was told I would lose my money either way because you have to cancel 10 days in advance! I didn’t schedule that far in advance! They said they would give us flashlights and blankets?! A five star place has no generator? we went to the room but decided it was too cold. Temp for the night would be 17 degrees plus wind chill and my grandson already had a cold. we rode 20 mi up the road and stayed at the Hampton Inn. I took the keys back the next am. I was told the power came back on about 1030pm and got an apology but no gift certificate for another stay which I think is awful!! Their PR leaves a lot to be desired!
  : See the above!

Good
Traveller Type: young couple
  : The staff was extremely friendly and the food in the restaurant was delicious
  : Coffee ran out very quickly in the morning. Community coffee was put out at 7:30 a.m. each morning. It was completely gone by 8 a.m.. The restaurant was super cold. The spa was located in the basement, and definitely was not worth the money they were charging.The spa located in the basement definitely seemed like something that was thrown together after the fact. As a person who does a lot of spa treatments while on vacation I definitely would not put this on the top of my list. The room was exceptionally cold and you could hear the chairs of the restaurants scraping around above you. It made it very difficult to relax We did a couples massage, one of us had a fantastic therapist, the other was not so much.

Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : Rustic inn style property is very nice and well maintained. Dinner food was great. Breakfast was average. Staff was wonderful.
  : No pool. Remote from activities. Dining service limited to breakfast and dinner. Bar hours limited. Hotel is understaffed.

Very Good
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple
  : Loved the attention to detail by the staff
  : Had a plumbing problem had to cancel couples massage.

Disappointing
Traveller Type: young couple
  : The people
  : The food, low quality and expensive

Very Good
Traveller Type: group
  : The restaurant server at breakfast was Lisa. She was fantastic! The dinner we had was good.
  : The room was dark and we couldn’t open our windows. The bedding was heavy and dark. The room decor was drab. We couldn’t find a place to sit in rockers. There wasn’t much of a view from the porches. There was nowhere to hang out except our room.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : Everything was very nice and staff is amazing. Lindsey up front and Megan in the restaurant we’re awesome. Also the private access to the stream just a little up the road was very nice when my grand babies visited for the day. We’ll be back soon.
  : We didn’t get an housekeeping during our stay. Perhaps a COVID thing but we ran out of shower soap. The one wish to make our stay would be a kuerig in our room. A little inconvenient having to get up and get dressed and check the hallway several times. We are you both coffee dependent!