Hilton Garden Inn Cincinnati Midtown

Very Poor
Traveller Type: family with young children
  : Not much. One staff member did his best to rectify the situation, he deserves a raise.
  : Couldn’t check in, the individual who was helping us left, and didn’t communicate- other staff thought we were checked in- never received the call that our room was ready. We waited with 2 small children for four hours to get checked in, finally checked with the front desk, our room had been ready for hours but we never received any communication or call. Food was a -5/10We needed towel for the pool, waited for them- I one came.Our rate was $300+ for a night. Absolutely will never recommend or stay here again.

Very Good
Traveller Type: young couple

Good
Traveller Type: young couple

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: review category business travellers

Poor
Traveller Type: Solo Traveler
  : Waiting in line twice then only to find the room key didnt work I also found myself in a handicap room that had not been serviced. Waste in the toilet and no soap was awful and was too late to change rooms. When using the shower in a tub with all the handicap attachments made it very difficult to safely shower. Also I had to wait for the soap and bottle water and for my key as there was only one person on staff

Poor
Traveller Type: solo traveller
  : Waiting in line twice then only to find the room key didn’t work I also found myself in a handicap room that had not been serviced. Waste in the toilet and no soap was awful and was too late to change rooms. When using the shower in a tub with all the handicap attachments made it very difficult to safely shower. Also I had to wait for the soap and bottle water and for my key as there was only one person on staff

Disappointing
Traveller Type: young couple
  : It was my 1st Hilton stay and for the money paid we were extremely disappointed. The rooms temp when we entered was 66 degrees and we couldn't control the temp as the heat didn't work, as well the refrigerators temperature control knob was broken and two of the lights in the room were inoperable. As far as I could tell the refrigerator didnt work! We contacted the desk twice to know real resolution, the clerk didnt even apologize for the inconvenience. The 3rd time I contacted the desk was in person, I was upset and we were exhausted after a full day on the road. I was then assigned another room after a hour and a half of freezing and supposed heating and air conditioning resets at 1:30 in the morning.
  : I didn't like that the desk person didn't do something more than reset the system twice. He didn't seem to have any regard for the issue and never checked to see if in fact the heating and air conditioning got fixed. He was also non-apologetic! As well, a manager was suppose to contact me and I haven't heard from ANYONE! The issues I encountered should have been caught on daily inspection.

Good
Traveller Type: family with young children
  : The room was clean and staff was friendly.
  : Check-in was supposed to be at 3PM. We arrived at 3 they said our room should be ready in the next 15 minutes. It was almost 4PM before our room was ready. Our mini fridge did not work so our food spoiled. Our deadlock was also broken and would not work. I reported all issues to the front desk they told me that they would make a note of everything but they could not offer me any kind of a refund.

Very Good
Traveller Type: family with young children