Grand Hotel Italia

Very Poor
Traveller Type: Business Traveler
  : The room is big and spacious. The bathroom as well. All very clean and tidy. Digital technology. Comfy and very warm room.Nothing wrong here.
  : Part of the staff was rude, unpolite, and moody. There was a lady at the bar in the evening, which seemed that she hated her job and everyone all once. She was sarcastic and definitely with a very low mood to do her job. Separately, the reception gave a room key to someone who pretended it was my roommate's lover, although the room was registered on my name only... even though the reception was called not to let anyone up, they just didn't care and actually changed that person's key card 3 times as it was not working... the danger we were exposed that night was unbelievable, and somehow, all the receptionist could say it was that it was just a mistake... The room was cleaned and spacious, but the staff... the exeptions were a few bar waiters who were polite and did their job properly.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler
  : very clean, nice staff, very friendly, good and varied breakfast, shower and tube in the same room

Wonderful
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Traveling as Couple
  : While the Grand Hotel Italia certainly has potential, it's clear that there are areas in need of improvement to truly deliver the luxury experience that guests anticipate.
  : I recently stayed at the Grand Hotel Italia in Cluj for a three-night stint during the Upriserz event and had a mixed experience, prompting me to give the hotel a 3-star rating.On the positive side, the hotel boasts an impressive facade and the rooms offer a decent level of comfort. The location was also convenient for attending the Upriserz event, which was a highlight of my trip.However, there were several aspects of my stay that fell short of expectations. For starters, breakfast was a bit of a challenge. If you're not an early bird, you may find the pickings quite slim. It appears that the hotel doesn't regularly replenish food items once they run out, which was a bit of a letdown considering the caliber of the establishment.Additionally, I encountered an unpleasant situation when attempting to draw a bath. The water ran with a disconcerting black-yellow tint and was accompanied by small debris. Despite several attempts to let it run clear, the issue persisted, leading me to abandon the idea of a relaxing soak and opt for the shower cabin instead.The event itself drew a crowd of a thousand people, and it became evident that the hotel restaurant wasn't equipped to handle such a large number simultaneously during the lunch break. The lack of adequate seating forced me and several other attendees to eat standing up, which was not ideal and detracted from the overall experience.The room's air conditioning system left a lot to be desired as well. It was preset and offered no option to adjust the temperature, only to turn it off completely, which resulted in an uncomfortably dry atmosphere in the room.For a hotel that prides itself on being a five-star establishment, these issues were quite disappointing, especially when considering the price paid for the stay. One would expect a seamless experience with top-notch amenities and services.