Hilton Columbus at Easton

Wonderful
Traveller Type: young couple

Good
Traveller Type: family with young children
  : Staff was very present. The location was easy to find.
  : The bathrooms weren't cleaned properly. There was mildew on the shower door. The shower floor was dirty and still had hair and product from the previous persons stay. I booked 3 people in the room, and they only provided 2 sets of towels each day. I did say something; but they did it again.

Poor
Traveller Type: family with young children
  : The property was beautiful. My family was so excited to stay at such a beautiful hotel with the location near the shops and restaurants.
  : We were at the Columbus Zoo all day and went to checkin during the check in hours, but our room was not ready. We were sweaty and tired from a long day at the zoo, so we wanted to change and rest a bit before dinner. The staff could not tell us when the room would be ready. There was nowhere to park in the parking lot, so my husband had to park in a parking deck. There were multiple weddings happening, so by the time I made it through the checkin line and was able to call my husband to say leave the luggage our room is not ready, he had already walked with my sons and the luggage from the parking garage to the hotel. Everyone was disappointed that the room was not ready. We waited for 20minutes, then I made some phone calls to see when room would be available by that time it was an hour later and we just canceled. We live two hours away and decided to drive home.My children were disappointed because they were so excited to stay in a fancy hotel, but we would not have had the full experience because we didn’t even know when our room would become available.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Good
Traveller Type: young couple
  : Close to everything
  : The room was very warm, air conditioning was not cool. The shower was a trickle. Very hard to shower with little amount of water.

Good
Traveller Type: family with young children
  : Good location was able to walk to legoland and able to get downtown in like 15 min
  : Too bad that getting drinks or food from the meal area took a long time, not staffed enough

Very Good
Traveller Type: family with young children
  : The overall the staff was friendly and the decor was beautiful. The beds and pillows were very comfortable.The food in the cafe was delicious.
  : The only thing I didn’t like was that the room didn’t have a microwave.

Disappointing
Traveller Type: young couple
  : very clean and convenient for shopping/events and eating
  : AC wasn’t working in our room despite multiple HVAC techs coming to fix it. and the pool was closed

Very Poor
Traveller Type: family with young children