Crowne Plaza Los Angeles-Commerce Casino an IHG Hotel

Very Poor
Traveller Type: family with young children
  : Nothing! I like nothing about that place. It was trash. The Booking.com pictures are so deceptive. It is not clean at all.
  : There was hairs and a booger on my bedding. Also what looked to be mascara on the headboard and on bedding. The shower had the hair of the previous occupant. There was water damage to the bathroom doors. These same doors also didn’t stay on the tracks and I smashed my finger. The lamp shade was heavily stained. The beds were extremely uncomfortable. The water pressure in the showers was so slow. Over all cleanliness was gross. They never addressed the water pressure. They did however address the hairs and booger on the bedding and gave us another room. This room was not much better. The air in the second room was horrible.

Wonderful
Traveller Type: solo traveller
  : The food was amazing and affordable. I loved the slices of pizza. I got a full and cheap meal for only $5. My favorite meal was the Lonsilog breakfast.
  : Although the Longsilog breakfast was my favorite the second morning I ordered it, the food came with rock-hard pieces of black stuff and I think bone. I had to make sure to have a napkin at hand to spit out the chunks of food that were not edible. If the quality control went up a notch I wouldn't have anything negative to say. Which brings me to my next complaint. I ended up getting food poisoning from the hotdogs. I stayed for 3 days with no issues of food poisoning. However, the last light I ate one hot dog (which probably sat out too long) and became extremely ill that same night a couple of hours later. When I used to work with food I would toss out our hotdogs after two hours to minimize the risk of getting someone sick due to the formation of harmful bacteria. I've had my food handlers card for many years and take non-edible food very seriously. If your team could make sure to toss out old hot dogs every two hours and make new ones, that would go a long to to ensure no one else gets sick from eating bad meat.

Very Good
Traveller Type: family with young children

Good
Traveller Type: young couple

Fair
Traveller Type: group
  : Comfy beds
  : Communication with staff. Had a delay on the flight that impact the check-in time.We called the hotel and informed the situation and they guaranteed that our room would be available as we had prepaid for it already. However, after arriving at the hotel, we received the news that our reservation was cancelled and they would need to reinstate that however there were no rooms available at that time. We had to wait for a couple hours to get into a room

Fair
Traveller Type: young couple

Good
Traveller Type: young couple

Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Free breakfast and valet parking.
  : The walls were very thin I was able to hear the people next door talk.

Wonderful
Traveller Type: family with young children
  : The location is great.the breakfast was good. The parking valet is operating by 3rd party so you may have to leave the car and they will park for you.