Hampton Inn & Suites Concord-Charlotte

Disappointing
Traveller Type: family with young children
  : It was clean
  : Bed did not sleep well at all. I have sleep on cots and the ground in the military and they both sleep better than the bed in our room.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : The breakfast was good, the rooms smelled so clean, it felt like it has been updated recently.
  : The price was a little steep for us, or we would have stayed 2 nights. We did agree that we'd be willing to pay it again to stay here though if we need to stay in Concord again.

Good
Traveller Type: family with young children

Pleasant
Traveller Type: solo traveller
  : Good breakfast. Nice lobby. Nice people.
  : Teeny coffee cups. Thin walls - I heard neighbors in the motel and traffic outside much of the night. Snacks were overpriced.

Disappointing
Traveller Type: young couple
  : The beds were comfortable. Complimentary snack in the evening was a nice touch. Large rooms.
  : We especially picked this hotel although it was a bit more expensive than the others nearby because we thought it would have soundproofing and was further away from the highway and would therefore be quieter than the others. But that was not the case.Even though they gave us a quieter room at the back you could hear loud street noise from outside. Probably because of the old and also noisy A/C units built in the outside walls.There were renovations in the room opposite ours during our stay so we could not even rest after the long drive we had that day. Plumbing was bad, too. The flush did not work properly and we were glad we did not have to do any " big business". But we just wanted to sleep and not call reception and have to wait for a handyman. Since the door of the room with the renovation was open all night my husband - just out of curiosity  - tried flushing the toilet there (no, he did not use it) - same thing - the water rose high and took minutes to flush.The next morning while checking out no one asked us about our stay anyway and when we told them about the plumbing issues they just said thanks for letting them know, no apologies or anything.And we were charged a higher rate than we had in writing from booking.com: they charged us for the upgrade that was supposed to be free of charge and which we did not ask for ($212 including hold of $25 for incidentals instead of $161). I am glad we get alerts for our credit card payments, so we could sort it out right away. But again, no apologies because of course they said it was booking.com's mistake, not the hotel's although we had the price and room type in writing on the app.So overall we did not have a great stay.

Good
Traveller Type: young couple
  : Location, the daily breakfast
  : No ventilation in the bathroom, the fixture for shower ran backwards ( hot direction was cold and vise versus), bed not as comfortable

Good
Traveller Type: family with young children

Very Good
Traveller Type: family with young children