Embassy Suites Cincinnati - RiverCenter

Poor
Traveller Type: family with young children
  : Great view
  : We called about the AC not working and they responded that 4 of their chillers were down so the room was at a minimum temp of 80 degrees. There was very limited breakfast staff (one person making eggs for an 8-floor hotel), and no management staff to handle the issues. The shower knob fell off when we tried to turn it on the shower and the floor of the tub was cracked and dirty. The sink also wouldn't drain.

Very Poor
Traveller Type: review category business travellers
  : Room had no air. It was 80 degree in the room. Miserable
  : Temperature

Very Good
Traveller Type: young couple
  : Beautiful view. Great breakfast! Location!
  : Bathroom kind of run down. The room had a slight mildew smell.

Fair
Traveller Type: group
  : The staff were very friendly and we loved the breakfast. The atrium is lovely and our kids enjoyed the pool. Beds were very clean and very comfortable.
  : The air conditioning did not work until 2 full days into our stay and it never caught up to cooling completely down. The rooms are in dire need of renovation. And I mean DIRE. The carpets are so stained. The bathroom/tub was horrific. Chairs are stained or the fake leather is peeling. Dispensers were not attached to wall. It was definitely NOT worth the $3,400 bill.

Pleasant
Traveller Type: young couple

Fair
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Being by river, views, breakfast was amazing
  : Room was hot. Had AC turned all way down on 60 still was 75. Pool area wasn't clean.

Fair
Traveller Type: young couple
  : Breakfast was good. Our room view was great.
  : The associate checking us in was not informative at all, as where to park or what to do, didn't tell us about the complimentary breakfast. We just felt lost after checking in.Also, the a/c in the room wouldn't get below 76. So therefore, the two nights we were there we didn't really sleep. Housekeeping had come into the room Saturday while we were out, but never replenished any fresh towels, coffee packet or coffee cups, bed wasn't made. The only reason I knew they were there was a couple wash cloths were gone I had tossed on the bathroom floor. I feel for the amount of money we got charged for this two night stay it should've been better hospitality, and not to mention $25.00 for parking for two days. ABSURD!!! I don't expect anything to happen after leaving this review but I feel you can do better.

Very Poor
Traveller Type: family with young children
  : The staff were friendly. Otherwise, Nothing. The air conditioning did not work the entire time. We asked for the room to be cleaned daily and it never never happened. No maintenance had been done to the hotel rooms at all. 75% of the time when you called the front desk no one answered.
  : Nothing. The air conditioning did not work the entire time. We asked for the room to be cleaned daily and it never never happened. No maintenance had been done to the hotel rooms at all. 75% of the time when you called the front desk no one answered.