Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White

Disappointing
Traveller Type: young couple
  : Staff was nice
  : The pillows were awful. The bedside charger did not work. Did not get any sleep due to traffic noise and noise from other guests

Very Poor
Traveller Type: family with young children
  : The size of the room was nice because my mother is in wheelchair
  : The hotel was not handicap accessible to enter. We had to park in a parking garage and cross the street to even get to the hotel the elevators, close way too fast in the doors, not only to the hotel, but to the elevator from the parking garage to the hotel are entirely too heavy for a person in a wheelchair to try to do by themselves. When I arrived, they quoted me a different price compared to the price here on Booking.com I asked the young lady why she told me it was a deposit, the staff on my first two nights they were very rude. The breakfast was very mediocre. The location was unsafe. There’s a lot of people outside asking for money and overall unsafe atmosphere. It is in downtown Dallas Deep Ellum.The room was not clean. It did not include a stove top and oven like listed on Booking.com. Our overall stay was very uncomfortable. The the hotel itself was very unclean. People are throwing their sheets and towels outside of their rooms. So you walk down the halls and all you see is trash bags and dirty laundry upon my leaving I spoke with management because from my first quote of 417 on Booking.com to arrival quote of 487 and upon check out, it was 533. I had a service dog with its papers and license that I showed upon check in which I should not have had to pay any type of fees for as well as my room was clean and never charged anything to the room such as the downstairs mini store by the desk I have been charged $533 and have been trying to get my money refunded due to that it’s not the price I agreed to I do not recommend this hotel, especially for people with children

Fair
Traveller Type: review category business travellers
  : Very good place, breakfast was decent.
  : Cleaning service was very disappointing, the staff is rude and not available to give information, the kitchen in the suite is very “essential” without stovetop (you have to ask for it at the reception, and THEY DON’T SPECIFY IT).

Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : The pool was nice, and the parking was really nice and private. Room was excellent.
  : The pool area has no shade, the floor was lava, literally. The location absolutely sucked, sirens all night. Next to the hospital.

Very Good
Traveller Type: review category business travellers

Very Poor
Traveller Type:
  : Na
  : Sofa bed was the worst ever. Would not consider it a bed. Terrible

Very Poor
Traveller Type: group
  : Na
  : Sofa bed was the worst ever. Would not consider it a bed. Terrible