Five Jumeirah Village

Policies

WiFi is available in all areas and is free of charge.

Free private parking is possible on site (reservation is not needed).

Pets are not allowed.

Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for AED 300 per person per night when using an existing bed.
People no matter the age stay for AED 150 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions.

Credit cardholder must match guest name or provide authorization.

Please note that on Fridays, between 12PM-8PM, the main pool can only be used by guests of ages 12 and above. An alternate children's pool can be used by children.

Photo Identification Policy
It is a legal requirement that guests must present valid physical Emirates ID OR physical Passport OR physical GCC National ID for check-in. This is applicable for every individual staying in the room or visiting, without exception.
No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements. Physical Driving license is accepted only for UAE Nationals.

Maximum Occupancy Policy
Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room.

Credit Card Policy
Guests are required to present physical credit card upon check-in for payment & pre-authorization towards room & incidental charges.

Visitor Policy
Maximum occupancy in any room category booked, includes the main guest + accompany guest + visitors. If the number of occupants designated for a particular room category reaches the maximum limit, no additional guests or visitors would be allowed to stay / visit the room.
It is a legal requirement that guests must present valid physical Emirates ID OR physical Passport OR physical GCC National ID for check-in. This is applicable for every individual staying in the room or visiting, without exception.
No other ID cards including soft copy of the aforementioned ID cards are accepted as per legal requirements. Physical Driving license is accepted only for UAE Nationals.

Noise Policy
We have no loud music policy post 10 pm. We would request you to please refrain from playing loud music in or outside your room after 10 pm to avoid inconvenience to other guests and residences.

Speaker Policy
Speakers whether small or big are not allowed to be carried to any room category. The same can be stored under storage at bell desk.

Non-smoking / Shisha Policy
Smoking inside any room category is strictly not permissible.
An ashtray is provided should you wish to smoke outside on your balcony / terrace.
Shisha is strictly not permissible inside the room in the balcony / terrace.
This policy is strictly enforced, any guest found in breach of the hotel’s non-smoking policy will be charged penalty fees of AED 1000 (minimum charge).

Damage Policy
All items in the room are available for purchase. Should any item be taken from the room on departure or anything found damaged, the price of the item will be charged to the credit card on file.

Car Parking
Self-parking is not permissible. We have valet services operational 24 hours for your assistance.

Extra beds are available on request at an additional charge of AED 150 per bed per night.