Phoenix Hotel

Poor
Traveller Type: group

Very Poor
Traveller Type: family with young children
  : Nothing at all. I was forced to take this hotel as room rates in dubai are crazy high at season. But this hotel doesn't worth the stay, bed sheets dirty, condoms on the floor hence rooms were never cleaned. Ac doesn't switch off, hot water kittle without a base. All of this and I made multiple calls to address this issue and no one should up. They should be ashamed from calling them selves hotel or hotel management. They have no knowledge of what hospitality means.
  : I didnt like all. I was forced to take this hotel as room rates in dubai are crazy high at season. But this hotel doesn't worth the stay, bed sheets dirty, condoms on the floor hence rooms were never cleaned. Ac doesn't switch off, hot water kittle without a base. All of this and I made multiple calls to address this issue and no one should up. They should be ashamed from calling them selves hotel or hotel management. They have no knowledge of what hospitality means.

Very Poor
Traveller Type: young couple
  : Not clean and so dirty

Fair
Traveller Type: family with young children
  : only staff was friendly
  : everything

Very Poor
Traveller Type: family with young children
  : Nothing
  : Rooms are dirty once handed over. The previous time, I found some preservatives. This time, I was given a room where there is no telephone that works, no towels, and tv doesn't work. When I communicated with the operators, I was shifted to a room where dirty bedsheets had some sorts of yellowish stains, lights doesn't switch off as all switches damaged or wrongly wired, I had to remove the bulbs to sleep. I called the operators again, and they failed to address it . They wanted to hold the authorities' documents until checkout, and they lied about it when confronted with the customer service from booking. In short, this shouldn't be even categorized as a hotel. Believe me, it is better to rent a car and sleep there alternatively. The operators know nothing about hospitality properties operations, no checklists, no quality standards, and no operating procedures. This hotel should be shut down or receive a huge fine from the concerned authorities, I'll make sure to raise a complaint to them as well.The hotel is super old, not renovated. I would have shared photos and videos, but it's on my other phone.

Very Good
Traveller Type: family with young children
  : Good and clean.
  : It's little far in metro and mall

Wonderful
Traveller Type: review category business travellers
  : The AC