TownePlace Suites by Marriott Dubuque Downtown

Very Good
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : Room was very comfortable. Location is great.
  : I'm a light sleeper and I did not sleep well both the nights we stayed. Had some very loud neighbors. Maybe posting and enforcing quiet hours could be effective. Some staff was really unfriendly but some were very nice.

Disappointing
Traveller Type: family with young children
  : Breakfast this morning was a nightmare. There was little to no hot food, no hot water, when asking staff anything they either ignored us or got hostile about what they had. They ran out of hot water, so I took the container to the back and staff was pissed. This was at 850 ish. It was not clean around any of the food area, and no one seemed to care. I got tired of asking so I stopped. I was surprised at the room cleanliness, as the bathroom towels were dirty along with most of the rest of the bathroom. We also couldn't get the room above 68 degrees, which was not ideal, but we were tired and wanted to go to bed.

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple
  : It was good but less added sugar on the waffles especially would have been good.
  : Some water barbells in the pool area would help make the pool area a better exercise facility.

Wonderful
Traveller Type: young couple
  : The breakfast was superior. The room was well equipped and very clean. The bed was very comfortable. The staff was friendly and helpful.
  : The location of the tv was very dangerous.

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : The property was beautiful
  : We arrived at 3pm which is what time our app said check in was. Upon getting up to the front desk my fiancé and I hadn’t even said a word before the lady at the front counter blurted “ that’s not going to work, we don’t do early check ins at this location” obviously taken back my we stood there for a moment and then we explained that this is the time our app told us was check in. She kept repeating we don’t do early check ins mind you we had another friend couple who had just checked in 10 minutes prior. We were not upset at the check in time changing but how the receptionist treated us. We then came back at 4pm like we were told only to be told “ they told you they had to change your room?” At this point yes I’m upset because we were given the wrong time had to find something to do for over an hour before we could check in and then be told without prior notice the room we booked 2 months prior wasn’t even available. Common courtesy and respect go along way we traveled over an hour to enjoy a relaxing night away from home only to be treated as if we were a burden and were unwelcome. I hope no one has to experience this because that was by far the worst customer service I have ever received.

Very Good
Traveller Type: family with young children
  : Rooms clean, lobby clean, staff nice
  : Breakfast was not great