Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf

Good
Traveller Type: young couple
  : Customer service and having the bed made every day.
  : Dirty shower.

Wonderful
Traveller Type: review category business travellers

Very Poor
Traveller Type: family with young children
  : Upon arrival 06/12/24 desk rep stated, could not accommodate accessible Walk-In Shower as reservation noted for my two elderly (84 yrs. old & 87 yr. old) family members. That it was only one (1) available with Walk-In Shower with guest extending until 19th. I was offered accessible tub for both my bookings; 06/12-06/13/24 (1 Night) & 06/13-06/17/24 (5 Nights). She said, i booked through 3rd party Booking com, so accommodations was not guaranteed; even though it was seen noted on booking. Was also supposed to have two (2) queen beds with a sofa bed for me. I explained neither elder could get into a tub; I expressed my concern, and asked to speak with Mgr. She said, let me see what I can do and left to get her Mgr. Solange.Mgr. Solange became aggressive in her demeanor, having no sympathy that I drove 6 hrs from PA, with 2 elderly woman with breathing & heart disease issues; needing Walk-in Shower. ac, seeing it was noted on booking. Said same thing that 3rd party bookings don't guarantee your booikg. She offerred accessible tub which we could not use. Stating only 1 room with walk in tub guest extended until 19th.After I expressed my concern to Mgr Solange with no resolution; i asked for the hotel's Corporate ph# to later further report my dissatisfaction of both bookings, that was done well in advance. I said ill take the accessible tub for tonight but cancel other booking, for 5 nights.She stated, since I don't want to accept what her desk rep and what she offered; accessible tub, that their hotel policy allows them to cancel bookings.I was in disbelief that she was upset because I asked for hotel Corporate ph# to report my dissatisfaction. Her wanting to further inconvenience my family. I also told her I called hotel front desk to confirm our needs, she confirmed she could see requested for walk in Shower but because 3rd party Booking with Booking.
  : READ ABOVE STATEMENT.

Wonderful
Traveller Type: family with young children
  : Breakfast was amazing.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : The breakfast alone was worth booking there again. The service and staffing was very in tune with the needs of the customer. All area's of the hotel were exceptionally clean.
  : Poor lighting in the rear parking area.