Hyatt House East Moline/Quad Cities

Very Poor
Traveller Type: young couple
  : The staff, cleanliness and comfort were great! The problem was the parking lot was not surveyed and has no cameras, which are definitely needed. There was damage done to our truck and the morning we left there was empty bottles of liquor in the parking lot next to the truck.
  : The parking lot has no cameras and we had damage to our vehicle. The parking lot needs surveillance. The next morning there were liquor bottles in the parking lot next to our vehicle.

Wonderful
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: family with young children
  : I loved the view and the hotel was so warm and beautiful!!
  : The breakfast was not very good wasn't fresh and not much options even thou I checked the reviews and the employees they all said great food and variety. But was the most frustrating I checked in went to the room and I put that I would have 3 adults and 3 children and I choose a room with the biggest options which was suppose to be 2 beds and a sofa bed and when I got in it was 1 bed and a sofa bed. The employees helped me with that but then I got a confirmation that my charge on my card was 216.86 and I was told on booking and had the confirmation after tax it was 173.16. I talked to the manager she it's suppose to be 178 and change I'm like whatever it's a few dollars verse 50 and she said let me try and figure it out and have me come back down and I came down the next morning and checked out and they said my receipt was 173.16 which was what I was told but still was charging on my card the 216. The manager wasn't there but told the employee that she didn't see it on my end I need to contact my bank, which I didn't understand why but ok so now I'm waiting 2 more days till bank is open!!

Very Good
Traveller Type: family with young children
  : I liked having a separate room and kitchen. It was also clean and the bed was comfortable.

Very Good
Traveller Type: family with young children

Good
Traveller Type: young couple
  : The location was nice. We were there for a show at the Rust Belt so it was very convenient (except for the shuttle situation). Great view of the river. The room was an average room king room. The staff was very nice.
  : I didn't like the broken and loose toliet set or the fact there were hairs on the sheets that were not ours.We were disappointed that there was no shuttle to the show we were attending at the Rust Belt on Friday night, but one suddenly appeared for the Saturday night show. I even called before we got there to verify if there was a shuttle for Friday night and was told by staff one would be available. Thank you Lyft! It was a rainy night and we didn't want to walk or drive after a few cocktails. And finally, our original reservation was for three nights, but we could not stay the third night. I called to change the reservation 2 days ahead of time within the cancelation time. I was charged more for two nights than the original three! I realize prices fluctuate, but going from $159 a night to $215 is ridiculous. Unfortunately, there were no other options close to the venue. I use booking.com for most of our hotels and little consideration on price would have been appreciated.

Good
Traveller Type: with friends

Very Good
Traveller Type: young couple
  : The large windows overlooking the Mississippi River. Art on the walls are very nice. Room seemed modern and clean. The breakfast was great.
  : TV did not work; we could hear everything in the next room and smell there cooking. An alarm came on around 12:45 AM in the morning, alerting everyone to evacuate immediately and do not use the elevators, by the time I got dressed and grabbed my purse; the alarm went off. Not sure what that was about?

Pleasant
Traveller Type: group
  : One of the rooms was an end suite and it was great. The bartender was wonderful.
  : When we arrived we were told they overbooked. One of the rooms was upgraded and one of the rooms was downgraded due to the hotel overbooking. It caused some stress for our group of people. We heard the same story the next day being told to others checking in. The hotel had tons of kids in the bar area which was less than pleasing to us.