B&B Hotel Eisenach

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Business Traveler
  : Good bed, nice staff.
  : I got the top floor bedroom, and I could barely stand up. There wasn't much variety for breakfast.

Very Poor
Traveller Type: Business Traveler
  : This was my worse experience in 30 years of travel. Before I booked online I confirmed by phone that I could arrive at the hotel late night as I finish work late. A lady confirmed that I could ring on the day until 21.00 to check-in by phone. When I tried so on the day at 18.50 a very unfriendly man answered the phone. He told me that I am to late and that it's not possible anymore. I also had given the wrong phone number. I wondered about the wrong number. When I asked if he could confirm the number he replied: " you really think I look up again your number. I told you it's wrong". I replied: ok. But can we find a solution? Your colleague said it would be possible until 21.00.His answer: "The desk is occupied until 21.00, but your check-in had to be done until 18.00."I asked still in friendly manners:Mister, I worked the hole day. Is it possible to find a solution?Then I got word for word this reply:"I surly worked more than you today and for sur I earned more money then you."What???? I felt there was just an unfriendly, rude person on the phone and I gave up fighting for my reservation.I asked for his name as I was never treated this disrespectful in my life and he answered:"Yes sure. My name is Dr. Michels". I finished the conversation as followed:-Ok, I see you don't want to help me. You can keep my money. I look for another hotel.His answer was:"I don't need your penuts".(and kept them anyway)I stayed over the hole conversation friendly as I got educated. Dr. Michels seems to feel above his average costumers in a B&B. When I had the time after to check the reviews of the hotel closer I recognised that this "Dr." has failed various times in the past with other costumers.For me this "gentleman" shouldn't reply on phonecalls, nether should be in contact with his clients as it seems that he doesn't appreciate at all.Karma will do the rest

Pleasant
Traveller Type: Solo Traveler
  : Good location

Wonderful
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : The location was ideal for visiting sites in the town and the Wartburg Castle. The facilities at the hotel were excellent. everything worked and the breakfast gave a very good choice.
  : We could hear someone snoring in an adjacent room. Perhaps better sound insulation could be considered.

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:
  : The hotel manager who greeted us that night was VERY friendly and helpful. He even gave my 6 mos old grandson a little stuffed sheep...very kind!
  : I wish there was an included breakfast.

Very Good
Traveller Type: Family with Young Children
  : Clean , cozy room with bunk beds.
  : Strange smell in the room.