Quality Inn & Suites El Paso I-10

Disappointing
Traveller Type: family with young children
  : Staff was very friendly and attentive. Help as much as they could.
  : The facility was not taken care of. As soon as I walked in the building it had a foul smell. They were working on something because there was equipment close to the entrance. Walking to my room there were all types of smells. In my room as I was looking for the remote, i notice items left behind from a different tenet. Later in the evening I started to see roaches. Not one but 5 in different locations. Did not stay the whole night. I left.. I did not feel comfortable with so many roaches around and the smell still persisted in the building.

Very Poor
Traveller Type: family with young children
  : Room was filthy, we found a bag of drugs behind the night stand. Sheets didn’t look clean. Horrible room I have booked and having trouble getting my refund back because the manger doesn’t wanna cooperate.
  : Everything it was nasty

Very Poor
Traveller Type: family with young children
  : The only thing good about this place was the price and staff.
  : Do not book here! Our room was filthy. Stains on the bed sheets and what looked like throw up on our mattress. Floor looked like it hadn't been vacuumed from the last group. Pool was out of service and black. I would never book this hotel again.

Poor
Traveller Type: family with young children
  : Room lacked any: soap, washcloths, wastebasket,Coffee, cups, . Breakfast offering was disgraceful.

Fair
Traveller Type: solo traveller
  : Thankfully, the bathroom and sheets were well-manicured and clean.
  : The two biggest things were (1) the window in my room, and (2) the breakfast in the morning.1- When I checked in, it was late, and I was tired. I wanted to get some sleep right away. As soon as I entered my room, I realized that there was a brilliantly white flood light mounted on the adjacent wall of the building outside my window. It illuminated the whole room like it was daylight. No big deal, just close the curtains, right? Well, the curtains were see-through and only about 1/3 the length of the window's height. But the more hideous aspect of the situation? Someone had stuffed the corners of a folded fleece throw around the edges of the window to...well, I'm not sure really. It was hanging crooked, didn't cover the window even halfway, and honestly, I'm pretty sure housekeeping was responsible for it. Because the room was totally fine; bed was made, bathroom was clean, shower curtain was all done up "fancy." I almost went to the front desk and requested another room, but I took the blanket down first and realized on closer inspection that the black-out roll shade curtain was resting on top of the A/C unit, having been broken off of its mount above the window. So, I unrolled it almost all the way and realized I could set it down into the edges of the window much like the pointless effort the fleece was trying to make and when it stayed in place, I just called a victory and crashed. But honestly, how do you let someone check into a room with it looking like that?2- The continental breakfast the next day was supposed to end 30min after I arrived, and I did know that going into it. There was waffle batter, and a maker, a few bread choices still left, a cereal dispenser, and a juice machine for orange and apple juice. There were a few other things here and there, maybe some yogurts in a mini fridge? But I'll tell you what there wasn't. There was no coffee. At least, not that I saw. Which, I gotta say, is strike one.

Poor
Traveller Type: review category business travellers
  : Close to freeway
  : Run down

Fair
Traveller Type: group

Very Good
Traveller Type: family with young children
  : Very comfortable and quiet

Very Good
Traveller Type: family with young children
  : Great staff. Everyone was super helpful.
  : Light noise from the main road, but the bed was comfortable enough that once I fell asleep, I didn't hear anything!

Good
Traveller Type: solo traveller